Customer Service Representative/Scheduler

Residential Customer Service Representative

**THIS POSITION IS ON SITE 5 DAYS A WEEK**

At Central Carolina, we pride ourselves on hiring the best talent to serve our customers and grow the business. Since our doors opened in 1967, we’ve been providing professional residential home services for our neighbors throughout the Piedmont Triad. You’ve seen us around town, now we want to see you as our next associate!

Why Choose Central Carolina?

• Pay: Base salary (Starting at $15 an hour) depending on experience plus bonus incentives
• Benefits: A comprehensive insurance package, life insurance, 401k with company match, holiday and paid time off
• Career Growth: On the job training, ongoing professional and personal development training opportunities, advancement and career growth plans, and educational reimbursement

A Typical Day;

A typical day in the life of a Central Carolina Service Representative includes:

• Converting incoming customer inquiries into booked service appointments
• Outbound calling when necessary to meet goals
• Delivering call scripts with authenticity in a clear, compelling and personable way
• Responding to customer requests, resolving issues and promoting the Central Carolina brand
• Professionally communicating with customers, in all methods of communication, while establishing customer rapport, encouraging repeat business

Job Requirements:

• To be successful as a Central Carolina Service Representative you must:
• Serve customers with a positive attitude and enthusiasm
• Enjoy a fast paced, goal driven environment
• Be a competitive individual contributor who also enjoys winning as a team
• Participate in meetings and training to drive both professional and organizational performance
• Communicate well and be able to work in a team environment
• Be professional in both appearance and actions; be on time, attentive and enthusiastic

Skills and Experience:

A Central Carolina Service Representative will have:

• A high school diploma or equivalent
• IT competent, experience with Microsoft Office
• Highly organized with exceptional follow through abilities
• Strong verbal and written communications
• Ability to build trust and demonstrate empathy
• A commitment to company core values

If you want to be part of something bigger than just a job – make this career move and find exactly what you’re looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company. If this sounds like you, spend a little time learning about Central Carolina by visiting www.ccair.com.

Job Type: Full-time

Pay: $15.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Referral program
• Vision insurance

Shift:

• Day shift

People with a criminal record are encouraged to apply

Education:

• High school or equivalent (Preferred)

Experience:

• Appointment scheduling/Customer Service: 3 years (Required)

Ability to Commute:

• Greensboro, NC 27407 (Required)

Work Location: In person