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Customer Service Specialist

Castle Pines North Metro District
7404 Yorkshire Dr, Castle Rock, CO 80108
$23 - $27 an hour - Full-time

Location

7404 Yorkshire Dr, Castle Rock, CO 80108

Benefits
Pulled from the full job description

  • Health insurance

Full job description

Under the general supervision of the District Office Operations Manager performs responsible work related to the day-to-day administration of the district. This work includes fielding incoming calls and handling most customer service-related inquiries with regard to customer accounts, concerns, questions, billing, park amenity scheduling, and community center reservations.

RESPONSIBILITIES:

  • Acts as receptionist for Castle Pines North Metropolitan District. Greets walk-in visitors.
  • Answers incoming customer calls, evaluates the issue and provides answers as needed or routes calls to the appropriate staff member.
  • Enters customer payments in utility billing system and processes credit card payments, as necessary.
  • Handles calls from title companies to schedule final meter readings. Assists with utility service turn-on/shut-off.
  • Responsible for scheduling Community Center rentals/usage and park pavilion rentals. Maintains event calendar.
  • Assists with the distribution and collection of field requests for spring and fall practice seasons; helps schedule teams on age-appropriate fields and notifies coaches of field assignments. Performs follow-up throughout the seasons, as necessary.
  • Processes outgoing mail; handles/distributes incoming mail.
  • Assists with monthly water/sewer billings.
  • Assists with ordering and maintaining office supplies.
  • Maintains order in kitchen and conference room, as needed.
  • Performs other duties and accomplishes special projects, as needed.

Qualifications:

  • Experience with customer service and customer billing. 2 years of related prior experience preferred.
  • Strong written and oral communication and interpersonal skills. Ability to handle customer interaction with professionalism and tact.
  • Basic office skills including office procedures and equipment usage.
  • Attention to detail and ability to work independently.
  • PC literate including Word and Excel. Proficiency with Outlook and electronic calendaring.
  • Solid organizational and telephone skills.

Job Type: Full-time

Pay: $23.00 - $27.00 per hour

Benefits:

  • Health insurance

Experience level:

  • 2 years

Shift:

  • Day shift

Weekly day range:

  • Monday to Friday

Work setting:

  • In-person
  • Office

Education:

  • High school or equivalent (Preferred)

Experience:

  • Customer service: 2 years (Preferred)
  • Microsoft Word: 2 years (Preferred)
  • Microsoft Excel: 2 years (Preferred)
  • Microsoft Outlook: 2 years (Preferred)

Work Location: In person