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Customer Success Manager

Ringplan
12585 Kirkham Court, Poway, CA 92064
Up to $81,000 a year - Full-time
Pay in top 20% for this fieldCompared to similar jobs on Indeed

Location

12585 Kirkham Court, Poway, CA 92064

Benefits
Pulled from the full job description

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Disability insurance
  • Flexible schedule
  • Flexible spending account
  • Food provided

Full job description

RingPlan is a new cloud-based, premium business phone and communication platform backed by ZTelco, one of San Diego’s fastest growing tech companies. Our customer-first approach helps us develop UCaaS that adapts to industry needs and empowers users to seamlessly connect, create, and collaborate. We are currently seeking to add ambitious members to our Customer Success team to accelerate RingPlan’s national expansion.

Customer Success Managers at RingPlan are tasked with fostering meaningful relationships with customers that drive brand loyalty and enable expansion opportunities. Successful CSMs will develop and maintain expert product knowledge, have an aptitude for organization, and are able to identify customer needs that help bridge the gap between the Sales and Customer Service Teams. The ideal candidate will have an “ownership” mentality that takes responsibility for customer churn and is constantly developing new strategies for retention.

Compensation and Perks:

  • Base Salary: $45,000
  • Uncapped Monthly Retention and Expansion Bonuses (avg. $3,000/mo)
  • Earnings: $81,000+ Annual OTE
  • Weekly Company-Paid Lunch
  • Company-Paid Sandler Sales Training

Key Responsibilities:

  • Ability to manage diverse efforts; (up-selling, order inquiries, credit and billing inquiries, quoting, updating customer data)
  • Ability to manage inbound queue with some outbound expectations, (customer follow up, order close out, etc.)
  • Respond to, answer, and solve incoming inquiries via phone and ticketing system
  • Accurately and efficiently resolve customer queries, gather information, and document all interactions appropriately
  • Facilitate customer retention and customer resolution efforts as needed
  • Respond to customer inquiries and issues in a timely manner
  • Create effective customer service procedures, policies, and standards
  • Maintain accurate records and document all customer service activities and discussions
  • Collects revenue by reminding delinquent accounts, notifying customers of insufficient payments
  • Resolves account discrepancies
  • Contributes to team effort by accomplishing related challenges as needed

Required Qualifications:

  • 2 – 5 years previous experience in Customer Success or Customer Service, preferably with a SaaS company
  • CRM experience in HubSpot, Salesforce, or other equivalent
  • Experience in outbound and inbound lead organization
  • Strong communication skills and propensity for relationship building with key stakeholders in various types of business environments
  • “Ownership” mentality focused on completing tasks independently

Bonus Qualifications:

  • Experience with UCaaS company
  • Technical background
  • Advanced knowledge of HubSpot CRM

Desired Skills:

  • Negotiation
  • Project management
  • Empathetic listening
  • Value based selling
  • Organization
  • Patience
  • Collaborative
  • Time Management
  • Advanced communication with executives

Why Ringplan?

Get in on the ground floor at one of San Diego’s most exciting tech companies. At RingPlan, we value each team member and empower them with the tools to be successful in their own careers—wherever it may take them. We celebrate achievements, work together to overcome adversities, and have a lot of fun every day.

Benefits:

  • Full-time position
  • Full benefits (medical, dental, and vision)
  • 401k / IRA Match*
  • Flexible PTO
  • Free Lunch Fridays
  • Fun and active workplace

Citizenship/Visa Requirement

US Citizen/US National/Perm Resident/Asylee/Refugee

RingPlan is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, gender, sexual orientation, gender identity, gender expression, transgender, pregnancy, marital status, national origin, ancestry, citizenship status, age, disability, protected Veteran Status, genetics or any other characteristic protected by applicable federal, state, or local law.

If you need assistance or an accommodation while seeking employment, please email or call (858)-746-8268. Determinations on requests for reasonable accommodation will be made on a case-by-case basis. Please note that only those inquiries concerning a request for reasonable accommodation will receive a response.

Job Type: Full-time

Pay: Up to $81,000.00 per year

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Disability insurance
  • Flexible schedule
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Parental leave
  • Professional development assistance
  • Referral program
  • Retirement plan
  • Vision insurance

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday

Supplemental Pay:

  • Bonus pay

Ability to Commute/Relocate:

  • Poway, CA 92064 (Required)

Education:

  • Bachelor's (Required)

Experience:

  • Customer Success: 2 years (Required)

This Company Describes Its Culture as:

  • Detail-oriented -- quality and precision-focused
  • People-oriented -- supportive and fairness-focused

Company's website:

  • www.ringplan.com

Company's Facebook page:

  • https://www.facebook.com/ringplan/

Benefit Conditions:

  • Waiting period may apply
  • Only full-time employees eligible

Work Remotely:

  • No

COVID-19 Precaution(s):

  • Sanitizing, disinfecting, or cleaning procedures in place