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Customer Support Representative

Hoveround Corporation
3.3 out of 5
2151 Whitfield Industrial Way, Sarasota, FL 34243
$14 - $15 an hour - Full-time

Location

2151 Whitfield Industrial Way, Sarasota, FL 34243

Benefits
Pulled from the full job description

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Disability insurance
  • Employee assistance program
  • Employee discount
  • Flexible spending account

Full job description

As a Technical Support Representative, you will provide troubleshooting assistance to our clients, as well as our Field Representatives, regarding Hoveround's Mobility products.

This is a Full-Time opportunity, Monday - Tuesday, 10:30am - 7:00pm and Wednesday - Friday 9:30am - 6:00pm. Hourly pay rate is $14.00-15.00, based on experience.

In this role, you will:

  • Speak with our clients to provide troubleshooting assistance with their mobility device.
  • Create and process Service Order Requests.
  • Perform outbound calls when necessary.
  • Document contacts and follow ups in system database.
  • Document and report product trends and customer complaints.
  • Ensure accurate client information is documented and processed.
  • Assist field representatives with technical and procedural issues.
  • Demonstrate high level of Customer Service as well as high quality in documenting of client records.

The right candidate will have the following:

  • Warm, Welcoming and Professional phone manner with excellent listening skills.
  • Strong customer service/call center background with 1-2 years experience.
  • Technology savvy.
  • Ability to work well in a team environment.
  • Bilingual (Spanish) preferred but not required.
  • High school diploma or GED

This is an onsite position and will report to the Sarasota Corporate Office for work.

As a member of the Team at Hoveround Corporation, you will enjoy:

  • Excellent benefits including multiple Medical, Dental and Vision plans, Company-Paid Life Insurance, Dependent Life, Company-Paid Short Term Disability, Long Term Disability at group rates
  • Paid Time Off and 7 Paid Holidays
  • 401(k) Plan with match and ROTH options

Job Type: Full-time

Pay: $14.00 - $15.00 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Disability insurance
  • Employee assistance program
  • Employee discount
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Referral program
  • Retirement plan
  • Vision insurance

Ability to Commute/Relocate:

  • Sarasota, FL 34243 (Required)

Experience:

  • Call center: 1 year (Preferred)

Work Location:

  • One location

Work Remotely:

  • No