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Data Technician Tier 1 (DPOD)

Logix Fiber Networks
3.3 out of 5



Full job description

The Technician Tier I performs all activities associated with the provisioning/building, test and turn up and support of customer data product orders. Duties include all Logix products such as, Internet, MPLS Layer2/Layer3, SD-WAN.


  • Provisions and builds customers data product orders.
  • Works with Field Techs to test and turn up customers data products.
  • Troubleshoots VPN tunnels and VOIP (Voice over IP).
  • Completes Install, Change and Disconnect order activity tasks.
  • Assists with troubleshooting customers data issues.
  • Completes any special projects as assigned.
  • Interacts with other departments as needed.

Required Skills/Abilities:

Technical Knowledge and Skills:

  • Working understanding of Carrier Ethernet and SD-WAN.
  • Working knowledge of Ciena, Adtran, Brocade, ALU/Nokia, and Cisco routers.
  • Familiarity with routing protocols such as OSPF, ISIS, and BGP.
  • Understanding of NAT (Network Address Translation) and DHCP (Dynamic Host Configuration Protocol).
  • Knowledge of Local Area Network (LAN) and Wide Area Networks (WAN).
  • Proficiency in IPv4 and IPv6 subnetting.
  • Familiarity with MPLS L2/L3.

Communication and Collaboration Skills:

  • Interacting effectively with other departments in a high-volume/fast-paced environment.
  • Demonstrating teamwork by cooperating and assisting co-workers.
  • Maintaining confidentiality of customer and company information.
  • Providing a quality customer experience during interactions with every order worked.
  • Demonstrating promptness and being dependable.
  • Maintaining professional and effective oral and written communication skills.

Organizational and Analytical Skills:

  • Ability to perform the job at a high level with minimal supervision.
  • Being detail-oriented, organized, and able to multi-task while using critical thinking skills to solve ordering problems efficiently.
  • Demonstrating creative and organizational skills to work through projects and produce accurate results.

Education and Experience:

  • College degree or 2 years experience in Networking or Telecommunications.
  • CCENT, CCNA, CompTIA, Network+ Certifications preferred but not required.

Job Type: Full-time

Work setting:

  • In-person

Application Question(s):

  • Do you have previous experience in the Telecommunications industry?

Ability to Relocate:

  • Texas: Relocate before starting work (Required)

Work Location: In person