Direct Service Support Specialist - (Full-Time)

This position is located in Princess Anne, Maryland. The Diocese of Wilmington/Catholic Charities is seeking a full-time Direct Service Support Specialist to work with clients of the Shelter at Seton Center and provide support, facilitate their physical and mental well-being, and help them with their transition to housing. The Direct Service Support Specialist's schedule may include days, evenings, overnights, and weekends, based on operational needs.

The Shelter at Seton Center is a 24/7 emergency shelter for families and individuals experiencing homelessness. The anticipated opening date for the Shelter at Seton is summer, 2024.

The schedule for this full-time position is Sunday through Saturday, 35 hours per week.

Essential Functions:

• Plans and assists with on-site individual and group activities.
• Presents a positive adult role model for residents.
• Supports residents with administration of medication.
• Responds quickly in emergency situations.
• Cultivates positive relationships with other shelter staff members and participates in all meetings and trainings.
• Assists in providing safe, temporary housing for residents by maintaining building security, enforcing rules and regulations with consistency.
• Orients new residents to the shelter and program.
• Plans and prepares all meals and ensures the overall cleanliness of the shelter.
• Adheres to appropriate staff/client professional boundaries.
• Answers and responds appropriately to all incoming phone calls and monitors out-going resident calls.
• Records in shift log and document unusual or problem behaviors or incidents.

Qualifications:

• High school diploma with one year of relevant work experience or equivalent combination of education and experience.
• Demonstrated ability to respond to an emergency or crisis situation.
• Ability to learn and administer First Aid and CPR.
• Ability to use plain and simple language to communicate.
• Proficient in keeping accurate records.
• Ability to build trust and rapport with individuals from diverse cultural, socio-economic, and ethnic backgrounds.
• Willingness to consent to and ability to pass a criminal background check in accordance with federal/state/local laws.
• Commitment to the mission and values of Catholic Charities of the Diocese of Wilmington.

Requisition: 33, 34

Job Type: Full-time

Pay: $17.52 per hour

Expected hours: 35 per week

Benefits:

• 403(b) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Night shift
• Overnight shift
• Weekends as needed

Application Question(s):

• Are you 18 years of age or older?
• Are you authorized to work in the United States?
• Will you now or in the future require Visa sponsorship?
• Are you willing to undergo a post-offer criminal background check in accordance with applicable laws?
• Do you have demonstrated proficiency in accurate record keeping? If so, please provide details.
• The schedule for this position may vary based on operational needs to include days, nights, overnights, and weekends. Are you willing to work a varying schedule as needed?
• This is an anticipated position based on the impending opening of the Shelter at Seton. The opening date has not yet been determined. How soon are you seeking employment?

Education:

• High school or equivalent (Required)

Experience:

• Group home or Direct Service Support Specialist: 1 year (Required)

Shift availability:

• Overnight Shift (Required)
• Night Shift (Required)
• Day Shift (Required)

Ability to Commute:

• Princess Anne, MD 21853 (Required)

Ability to Relocate:

• Princess Anne, MD 21853: Relocate before starting work (Required)

Work Location: In person