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Director of IT & Project Implementation

Clifford Beers Community Health Partners, Inc.
3 reviews
Clifford Beers Community Health Partners, Inc. in Hamden, CT 06514
Hybrid remote
$85,000 - $95,000 a year - Full-time

Location

Clifford Beers Community Health Partners, Inc. in Hamden, CT 06514

Benefits
Pulled from the full job description

  • Dental insurance
  • Employee discount
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Vision insurance

Full job description

Clifford Beers Community Health Partners (CBCHP) was established to create and support an integrated network of affiliated nonprofits that work together to deliver "wrap around" mental health and social services to Connecticut children and families. Helping our partners provide holistic care and deliver more services to more people is the core mission of Clifford Beers Community Health Partners. Together, with our partners, our goal is to improve outcomes, simplify access to services, and ensure every individual and family in the communities we serve has equitable access to the high-quality mental health and community services they need to live healthier and better lives. At CBCHP we rely entirely on our network of nonprofit partners to deliver services to the communities we serve. To support the back office needs of our innovative network partners, our Managed Services Program offers a full suite of support services including human resources management, accounting, billing, technology support, legal, marketing, communications, compliance, and facilities management services. By utilizing these efficient, high-quality, back-office services our partners are better able to focus on what is most important - delivering critical services to individuals and families in need. Today, we are helping more children and families than ever before and look forward to expanding our reach and impact.

PURPOSE:

The Director of IT & Project Implementation provides oversight and management of the company's information technology projects. As a leader with CBCHP, strategy development will be a key activity in driving technology initiatives and meeting agency mission requirements. The role is critical to ensure the coordination of project phases from development to installation and will act as liaison between clients, vendors, and consultants. Additionally, the role assists the onsite help desk effort as needed to ensure timely resolution of service deliverables.

KEY RESPONSIBILITIES:

  • Maintains organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies
  • Manages the identification and implementation of technology solutions, including creation and oversight of project plans to ensure on time launch
  • Assesses subsidiary and end user needs and implements strategic planning to meet identified needs Works in collaboration with managers to assess risks to health information security and privacy
  • Provide leadership, manage, and mentor IT staff including assessing and evaluating performance and skill building
  • Performs technological research by studying organization goals, strategies, practices, and user projects
  • Under the direction of the Vice President of Data Operations, executes projects by coordinating resources and timetables with user departments and other staff
  • Verifies department systems and security by conducting audits of technologies implemented
  • Collaborates with Vice President of Data Operations through the planning of information technology strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements
  • Serves as a point of contact for all IT service/project vendor(s) including hardware, copiers, phones, cell phones, etc.
  • Administers and supports telephone system interdepartmental workflows
  • Manages a revolving hardware tracking and replacement rollout plan
  • Manages the creation and updating of software tracking and management
  • Manages Security through the agency's equipment refresh strategy.
  • Oversees the management and maintenance of the log of equipment replacement expenses throughout the year
  • Orders replacement equipment and supplies approved by the Finance Department
  • Co-manage the Network Technology Vendor(s) and other IT Department vendors as necessary
  • Manages onsite and remote Help Desk services and provides IT staff with technical and administrative support
  • Ensures end user and subsidiary satisfaction by the management of regular and reporting review of satisfaction surveys and key stakeholder interviews
  • Works with the Vice President of Data Operations to define team priorities based on workload demands and priorities
  • Develops and maintains departmental policies and procedures as well as the IT Handbook
  • Maintains the organization's Disaster Recovery and Business Continuity Plan for information systems. Ensures that interactions incorporate CBCHP values of integrity, partnership, customer focus, communication and quality
  • Completes all responsibilities according to established protocols, policies and standard practices in the areas of customer service, quality assurance and regulatory compliance programs such as HIPAA (Health Information Portability & Accountability Act), and OSHA (Occupational Safety & Health Act) Ensure that appropriate user information access levels and security roles are maintained
  • Other projects and tasks as assigned

EDUCATION AND EXPERIENCE:

  • Bachelor's degree with a minimum of 3-5 years’ work experience in IT preferred
  • Supervisory experience preferred
  • A+ certification preferred.
  • 2+ years of help desk experience preferred

COMPETENCIES:

Must demonstrate the following competencies:

Diversity and Inclusion:

Foster an environment in which all members of the Clifford Beers community, from staff to partners and clients, are treated equitably and are able to contribute fully and meaningfully to the mission of Clifford Beers.

Be committed to advancing Health Equity and trauma-informed anti-racist activities, including but not limited to participating in training and collaborating in related workgroups.

Employees must make every effort to:

Treat others with respect Practice cultural humility
Elicit and welcome different points of view

Integrity:

Act ethically with honesty and consistency regardless of the situation. Employees must make every effort to:

Be accountable for his or her own actions
Make decisions based on what is better for the families and employees
Build and maintain trust among co-workers and our families
Uphold honesty in all actions

Excellence:

Commitment to deliver outstanding practices in both managing the organization, service delivery, and collaborating with partners. Employees must make every effort to:

Utilize data and research to provide the highest quality of care
Regularly participate in professional development to stay abreast of most recent and progressive practices
Promote continuous quality assessment and improvement

Communication:

The ability to express oneself clearly and professionally both in writing, conversations, and in nonverbal communication with others. Employees must make every effort to:

Use appropriate Oral Communication
Speak clearly and in an organized manner that can be easily understood
Express ideas concisely and respectfully
Summarize or paraphrase his/her understanding of what others have said to verify understanding and prevent miscommunication
Hold herself or himself accountable for pitch, speed, tone and volume of voice while speaking
Show understanding of professional and cultural implications of body posture, stance, gestures, proximity to listener, facial expressions and appearance

Written Communication:

Write clear and concise sentences devoid of grammatical and spelling errors

SKILLS:

  • Tailor writing style to the audience of the message

Write in a respectful and tactful mannerMust exhibit knowledge and/or proven ability in:

  • Demonstrates flexibility and teamwork; understands the interaction between this position and others with whom the position works directly and indirectly

Extensive and current knowledge of workstation and workstation-related hardware and software.

  • Understanding of general TCP/IP concepts as pertaining to supporting thin clients and workstations in a LAN/WAN environment.
  • Understanding of imaging and cloning applications related to workstations, laptops and thin clients. Demonstrated skills with Internet access research and file transfer.
  • Apple experience a plus.
  • Customer service orientation with an ability to provide customer service in a manner that respects the learning process for non-programmers and general computer users.
  • Attention to detail and ability to plan and manage projects, processes, and procedures from beginning to end Excellent problem analysis and problem solving skills.
  • Strong supporter of the CBCHP mission and all of the mental health services offered. Proven leadership abilities.
  • Ability to make sound decisions with and without assistance from Manager.
  • Familiarity with recruitment, performance evaluation and training processes. Demonstrated customer service skills

REQUIREMENTS:

  • Valid driver's license and reliable transportation.
  • Must be willing to respond to as needed mandatory IT requests after hours and on weekends.

TRAVEL:

This role may require travel throughout the clinic service area.

PHYSICAL ABILITIES:

25% of the time is spent making repetitive motions.
25% of the time spent sitting.
20% walking, bending, standing, stooping, crouching or kneeling.
30% of the time is spent using hands to type, write, or use controls.
Must have sufficient visual acuity to read documents, computer screens, and other text formats.
Physical capabilities to lift, move, and set up computer systems and all computer apparatus.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ENVIRONMENTAL CONDITIONS:

Indoors, environmentally controlled Close Physical Proximity to coworkers

As an organization committed to Anti-Racist practice, we strongly encourage people of color, LGBTQ+, veterans, parents, and individuals with disabilities to apply. In your application, please feel free to note which pronouns you use (For example- she/her/hers, he/him/his, they/them/theirs, etc.)

If you need reasonable accommodations at any point during the interview process, please let us know.

We are an equal opportunity employer who will welcome everyone to our team!

Job Type: Full-time

Pay: $85,000.00 - $95,000.00 per year

Benefits:

  • Dental insurance
  • Employee discount
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Vision insurance

Experience level:

  • 4 years
  • 5 years

Schedule:

  • Monday to Friday
  • Weekend availability

Ability to commute/relocate:

  • Hamden, CT 06514: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

  • Management: 1 year (Preferred)

Work Location: Hybrid remote in Hamden, CT 06514