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Director of Operations

Trinity Air Medical
Tempe, AZ
$109,000 - $120,000 a year - Full-time


Tempe, AZ

Pulled from the full job description

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Flexible spending account
  • Health insurance
  • Health savings account

Full job description

Job Summary:

Unleash your leadership potential at Trinity Medical Solutions, an organization that operates non-stop, around-the-clock, all year long, delivering vital services to the organ donation and transplantation community. As the Director of Operations, you'll take the helm of our dynamic operations, steering the day-to-day activities to ensure peak efficiency and effectiveness. Thrive in a fast-paced environment where collaboration and creativity fuel innovative solutions. This role is designed for a proactive leader who is ready to engage directly with challenges, driving results and inspiring a team dedicated to making a difference.

Supervisory Responsibilities:

· Participates in the hiring and training of departmental managers.

· Organizes and oversees the work and schedules of departmental managers.

· Conducts performance evaluations that are timely and constructive.

· Handles discipline and termination of employees as needed and in accordance with company policy. Provides oversight to multiple remote locations in numerous states, also operating 24/7/365.


· Establishes quantitative and qualitative metrics, guidelines, and standards by which the company’s efficiency and effectiveness can be evaluated; identifies opportunities for improvement.

· Reviews, analyzes, and evaluates business procedures to ensure optimal performance.

· Implements policies and procedures that will improve day-to-day operations.

· Ensures work environments are adequate, safe and efficient for staff.

· Oversees operations department, ensuring it is reaching goals set by company leadership.

· Plans, directs, controls, implements, evaluates, monitors, and forecasts budgets and cost of operations to achieve financial objectives.

· Communicates and explains new directives, policies, or procedures to managers, meets with entire operations staff to explain changes, answer questions, and maintain morale.

· Improves internal and external customer service and satisfaction through policy and procedural changes.

· Contribute to the success and performance of the team and organization by achieving key performance metrics

· Leads coordination and integration of efforts among operations to produce smoother workflow and more cost-effective business processes.

· Projects a positive image of the organization to employees, customers, industry, and community.

· Through effective processes and customer service, ensures customers are receiving the highest level of service.

· Works closely with management team to respond to customer complaints and concerns.

· Performs other related duties as assigned.

· Provides oversight and support for real time monitoring of successful execution of customer requests. Meeting and exceeding customer expectations is a top priority.

Required Skills/Abilities:

· Superior managerial and diplomacy skills.

· Ability to achieve optimal outcomes from all team members.

· Thorough understanding of practices, theories, and policies involved in business and finance.

· Superior verbal and written communication and interpersonal skills.

· Proficient in Microsoft Office Suite or related software.

· Excellent organizational skills and attention to detail.

· Excellent analytical, decision-making, and problem-solving skills.

Education and Experience:

· Bachelor’s degree in business administration or related field strongly preferred.

· Extensive and diversified background with at least 5+ years of related experience.

· Preferred knowledge of medical terminology related to organ donation and transplantation, or a strong understanding of the aviation industry.

· Experience leading leaders is a requirement.

· Previous experience with presentations or public speaking required, both in person and remote.

Physical Requirements:

May include prolonged periods sitting at a desk, working on a computer, walking and stair usage.


$109,000-$120,000 DOE

Job Type: Full-time

Pay: $109,000.00 - $120,000.00 per year


  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Referral program
  • Tuition reimbursement
  • Vision insurance

Ability to Relocate:

  • Tempe, AZ: Relocate before starting work (Required)

Work Location: In person