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Director of Operations

Live Lion Security

Brooklyn, NY 11216

$120,000 - $160,000 a year - Full-time

Benefits

Pulled from the full job description

Health insurance
Paid time off
Vision insurance
Dental insurance

Full job description

A security tech company is seeking a Director of Operations to act as the execution engine of the company. This is an exciting opportunity to contribute to the growth of the company and play a critical role in shaping the future of the organization.

This role is responsible for translating the CEO’s vision into actionable plans, driving accountability across departments, and ensuring operational excellence across the organization.

This is a hands-on leadership role for someone who thrives in a fast-paced environment, anticipates needs without direction, and takes full ownership of execution. Success in this role means the CEO is no longer involved in day-to-day firefighting, and the business operates with clarity, structure, and accountability.

Core Responsibilities

Execution & Accountability

Execute the CEO’s vision across all operational departments
Translate high-level strategy into clear tasks, timelines, and measurable milestones
Maintain clear and consistent reporting on progress across all initiatives
Take full ownership and accountability for execution and outcomes
Proactively identify what needs to be done without requiring direction

Operational Leadership

Oversee day-to-day operations across:

Marketing/Sales/Fulfillment / Service Delivery/Finance & Administration

Act as the primary liaison between the CEO and operational teams
Develop and implement systems, workflows, and processes across departments
Manage department leaders and hold them accountable to KPIs aligned with company goals
Improve customer experience, retention, and operational efficiency across all touchpoints
Oversee customer success and quality assurance processes

Financial Oversight & P&L Management

Manage operational and staffing budgets
Coordinate with CEO and finance team for forecasting and financial planning
Track profitability and margins across services, accounts, and business units
Monitor and report on all key financial KPIs
Identify cost-saving opportunities and operational efficiencies
Oversee AR/AP processes and collections management

Company Workflow

Establish and maintain company-wide meeting cadence:
Leadership meetings
Departmental check-ins
Operational reviews
Build and manage company scorecards and KPI dashboards
Develop, document, and enforce SOPs and workflows across all departments
Maintain and optimize organizational structure

Recruitment & Talent Development

Partner with the CEO on hiring, onboarding, and team expansion
Set clear performance expectations and reinforce company culture
Ensure proper HR infrastructure is in place (hiring, termination, benefits, compliance)
Maintain accurate job descriptions, training materials, and SOP documentation

Project Management

Maintain full visibility across all company projects
Track progress, identify bottlenecks, and ensure timely completion
Escalate critical issues to the CEO when necessary
Drive cross-functional collaboration to solve problems efficiently

What We’re Looking For

Highly organized, execution-driven operator
Strong leadership presence with the ability to manage and hold teams accountable
Ability to build systems, processes, and structure in a growing company
Financial and operational fluency (P&L, KPIs, forecasting)
Self-starter who anticipates needs and operates without micromanagement
Comfortable operating at both strategic and tactical levels

Compensation & Benefits