Director of Volunteers

Title: Director of Volunteers

Reports to: COO

Position Status: Exempt

All VIMJAX employees are expected to conform to the following standards, regardless of position:

· Perform quality work within deadlines with or without direct supervision;

· Interact professionally with other employees, customers and suppliers;

· Work effectively as a team contributor on all assignments;

· Interact effectively and respectfully with Volunteers of all ages and backgrounds;

· Treat every patient with respect and compassion;

Workplace and Educational Requirements:

• Bachelors Degree
• 2-4 Years experience in non-profit setting working with volunteers
• Experience working with a team

SUMMARY:

The primary role of the Director of Volunteers is to develop and implement a comprehensive volunteer services program in order to meet VIM clinic staffing and resource needs. Volunteers in Medicine has over 250 volunteers monthly that help with medical care, nursing care, optometry, pharmaceuticals, front desk, qualifying and other essential functions that require ongoing communication, training and coordination. The role requires strong multitasking and technical skills to keep track of volunteer’s schedules on a regular basis. The role also requires recruitment skills to attract new volunteers for the clinic.

Duties and Responsibilities:

¨ Responsible for recruitment of volunteers in the medical, clinical support, and administrative areas.

¨ Responds to all volunteer inquiries and leads on potential volunteers.

¨ Screens, interviews, credentials and completes application process for all volunteers, including background screening. Provides orientation.

¨ Updates and maintains volunteer information database and volunteer files; trains volunteers on software

¨ Schedules training sessions for new volunteers.

¨ Works with Office Manager, Chief Operating Officer and/or Medical Director to effectively schedule volunteers.

¨ Communicates VIM policy changes, staffing changes and daily operation changes to all volunteers and staff.

¨ Takes all reports of absences and does necessary follow-up or obtains substitutes.

¨ Develops and implements volunteer recognition and retention techniques including, but not limited to: sending volunteers birthday, get well and sympathy cards and planning volunteer appreciation celebrations (holiday parties, VIM anniversary celebrations), and service hour recognitions.

¨ Remains available for clinic tours for potential volunteers or guests.

¨ Assists with or writes procedures for lay volunteer positions.

¨ Maintains an environment that is motivational and nurturing for all volunteer personnel. Communicates daily with volunteers via e-mail, text, phone and in person.

¨ Tracks volunteer hours through Volgistics and reviews periodically for individual awards. Reports fiscal year total hours. Orders awards.

¨ Obtains feedback from volunteers verbally, in writing, and/or through volunteer surveys and resolves issues in a timely manner.

¨ Oversees the creation of schedule calendars for the current and following month. Post current calendar schedules with volunteer breakdown by position.

¨ Maintains records for professional clinical volunteers : licensure, malpractice insurance, current ARNP protocols

¨ Manages malpractice insurance for volunteer physicians.

¨ Troubleshoots volunteer operational and procedural questions, especially for qualifying.

¨ Writes letters of recommendation and/or applications for volunteers seeking graduate or medical school admission. Tracks medical school acceptances.

¨ Coordinates volunteers for special projects e.g. events, community presentations

¨ Reports volunteer activity in writing to the Board and/or attends Board meetings as needed

¨ Assists with and attends VIM events and publicity efforts as needed

¨Prepares volunteer budget in coordination with the CEO

¨ Submits nominations on behalf of VIM for local and national awards

Knowledge and Skills Required:

• Program development and implementation skills

· Strong interpersonal skills with ability to work effectively within a team concept.

· Issue resolution skills

· Leadership skills

· Multi-lingual preferred

· Multi-tasking ability

· Excellent communication skills (oral, written and non-verbal)

· Teamwork

· Excellent Microsoft Office Products and general computer skills required.

Working conditions: Clinic is clean and fully climate controlled; requires some flexibility in working hours.

Hours:

• Full time – 40 hours / week Monday-Friday and some Saturdays

Job Type: Full-time

Pay: $48,000.00 - $65,000.00 per year

Benefits:

• Flexible schedule
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Education:

• Bachelor's (Required)

Experience:

• Volunteer Recruiters & Coordinators: 2 years (Required)

Work Location: In person