DV Program Coordinator

Position Title: DV Bonus Program Coordinator

Supervised By: Coordinated Entry System Senior Manager

Position Type: Full Time; Exempt, weekdays with occasional evenings/weekends

Location: Hybrid, regular in office work and in-person meetings within RI required;

equipment provided

Salary: $55,000-$65,000 plus benefits

Responsibilities and Accountabilities:

The DV Bonus Program Coordinator will have the primary responsibility to implement

the Coalition’s Domestic Violence ( DV) Bonus Coordinated Entry System (CES) Program

(DV Bonus Program). The program is intended to bring key stakeholders including Victim

Service Providers ( VSP’s) and persons with lived experience and consultants together to

explore how DV victims access and navigate the CES. The program’s main objective is to

support implementation and ongoing support of updated policies and workflows. This

position will also serve as a support to the CES and HMIS teams related to initiatives

related to the DV population and/or VSP’s. Program/Policy Development and Oversight

Responsible for all daily operations supporting the successful implementing the DV

Bonus CES Program Including:

● Provide technical assistance and subject matter expertise to service providers

and domestic violence stakeholders in pursuit of Coalition goals in CES work

● Coordinating with CES team members to ensure strong understanding of all

CES Policies and Procedures and workflows (internal and external)

● Communicate program scope, work plan, risks/issues, progress, and status to

leadership, service providers, CoC, and team members. Receive and incorporate

feedback.

● Contract with vendors, consultants, and partners and monitor projects to

ensure they are successful, completed on time, within budget, and according to

the approved plan.

● Support the CoC in developing CES policies and procedures related to

serving victims and this program, ensuring they are adopted and

maintained effectively. Provide comprehensive reporting to CoC and

funders regarding program outcomes, placements, and referrals.

Stakeholder Collaboration and Lived Expertise:

● Plan for and facilitate regular engagement with Victims Services Providers,

contracted consultants, key stakeholders, and persons with lived expertise to

identify primary barriers and potential solutions to resource access present

within CES

● Host and support VSP Cohort and Focus Group sessions to solicit feedback

relative to system experience

● Identify best practice guidance and community examples of successful

victim/survivor services integration via individual research, consultant outreach,

and sector networking

● Develop revisions to CES Policies & Procedures that incorporate partner

perspectives, including associated workflows, training materials, and

implementation timelines

● Oversee the implementation of adjusted protocol, including processes for

analyzing and tracking outcomes and system impact

● Troubleshoot challenges that arise post-implementation, drawing on

Cohort/Group relationships and agreements to resolve stakeholder issues

● Embed opportunities for continuous feedback and authentic engagement in

post-implementation analysis

Domestic Violence Survivor Prioritization and Placement:

● Oversee a uniform and coordinated referral process for survivors of domestic

violence experiencing homelessness for all beds, units, and services available

based on prioritization and assessment data collected

● Provide training and technical assistance to call center agents on best practices

and policies regarding call handling for survivors of domestic violence

● Facilitate the system’s domestic violence case conferencing committee

● Work with partners to evaluate anonymity and accuracy of shelter and housing

placement lists

● Provide training and technical support to service providers in ensuring

documentation meets domestic violence safety requirements and is

accurate/complete to support swift entry into housing

● Support a person-centered referral process that honors participant choice in

decisions such as location and type of housing, level and type of services, and

other project characteristics.

Other Duties as Assigned

Required Qualifications:

● Bachelor's degree in social work, public administration, human services public

policy, data analysis, and/or related field, or equivalent work experience

● 2+ years professional experience working in public policy, human services, public

administration, or social work.

● Proficiency in Google Suite (Gmail, Google Drive, Docs, Sheets, etc.)

● Strong organizational skills, multi-tasking abilities and attention to detail.

● Must have reliable transportation, a valid driver’s license, and appropriate vehicle

insurance.

● Effective communicator and facilitator, with the ability to demonstrate ability to

build and maintain productive professional relationships

● Demonstrated experience working successfully with diverse populations.

Preferred Qualifications:

● Lived experience of homelessness, domestic violence, or housing insecurity.

● Master’s degree in social work, public administration, human services public policy,

data analysis, and/or related field, or equivalent work experience.

● 7+ years professional experience working in public policy, human services, public

administration, or social work.

● Demonstrated expertise in CE and homeless systems.

● Prior experience with HMIS (preferably Bitfocus) and/or human service databases.

● Bilingual speaker (Spanish)

● Love of food, sense of humor, and inquisitive nature!

Job Type: Full-time

Pay: $55,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Evening shift
• Monday to Friday
• Weekends as needed

Education:

• Bachelor's (Required)

Experience:

• Social work: 2 years (Preferred)
• public administration: 2 years (Preferred)
• Human services: 2 years (Required)
• public policy: 2 years (Preferred)
• Data Analysis: 2 years (Preferred)

License/Certification:

• Driver's License (Required)

Ability to Commute:

• Providence, RI 02903 (Required)

Work Location: Hybrid remote in Providence, RI 02903