Enterprise Account Manager

About Fuel Me

Fuel Me is a high-growth, first of its kind, cloud based technology platform that allows on-road and off-road customers nationwide to purchase fuel such as clear or red dye diesel for their trucks, machinery, generators, or tanks - anywhere and at anytime. Fuel Me simplifies the fuel procurement process while enabling customers to manage all purchases on a single platform, optimizing operations and administrative procedures while providing extensive cost savings.

Job Summary

The Enterprise Account Manager at Fuel Me is a vital role focused on managing and nurturing relationships with our large-scale enterprise clients, which include top-tier Fortune 500 companies in industries such as transportation and construction. This role demands a nuanced understanding of the complexities and unique challenges faced by large organizations, ensuring that Fuel Me's services are tailored to meet their extensive and varied fuel requirements.

Responsibilities

Strategic Relationship Management: Cultivate and maintain robust, strategic relationships with enterprise-level clients, understanding and addressing their unique business challenges and needs.

Customized Solutions and Issue Resolution: Provide tailored solutions and act as the primary contact for resolving any operational or service issues for enterprise clients, ensuring their satisfaction and loyalty.

Operational Excellence and Problem Triage: Coordinate efficient fuel delivery across diverse locations, managing logistical challenges and triaging operational problems to maintain service continuity for enterprise clients.

Performance Analysis and Reporting: Analyze client feedback and service data to enhance delivery, reporting back to enterprise clients with actionable insights and performance metrics.

Product and Service Expertise: Demonstrate comprehensive knowledge of Fuel Me's offerings, guiding enterprise clients to the best solutions for their complex fuel management needs.

Cross-Functional Collaboration: Liaise with various departments to ensure that the technology platform and all services align with and support the needs of enterprise clients effectively.

Quality Assurance and Compliance: Ensure all services provided meet industry standards and company policies, delivering exceptional quality and efficiency to enterprise clients.

Continuous Improvement and Innovation: Identify and implement service enhancements, utilizing technology and innovative approaches to meet the evolving demands of enterprise clients.

After-Hours Support and Client Demand Management: Develop and coordinate an effective after-hours support strategy, ensuring the capacity to manage and respond to enterprise client demands during off hours, providing reliable and prompt solutions.

Crisis Management: Skillfully handle emergency situations and unexpected challenges, ensuring reliable support and service continuity for enterprise clients

Qualifications & Requirements

Education: Bachelor's degree in Business, Marketing, or related field; Master's preferred.

Experience:

• 5+ years in account management, ideally with enterprise clients.
• Client Relationships: Expertise in building and maintaining relationships with large-scale clients.
• Operational Skills: Strong skills in logistics management and operational problem-solving.
• Communication: Excellent communication and negotiation abilities.
• Analytical Skills: Proficient in data analysis and performance reporting.
• Technical Proficiency: Comfortable with CRM and related technologies.
• Quality Focus: Committed to high service quality and compliance.
• After-Hours Support: Available for client support outside standard business hours.
• Crisis Management: Capable of effective crisis resolution and maintaining service continuity.

Job Type: Full-time

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: Remote