Entry Level E-Commerce Coordinator

We are seeking an experienced and highly organized E-Commerce Coordinator to join our growing team. This role is ideal for candidates with 2–3 years of experience in e-commerce who are ready to take on more responsibility, lead projects, and drive improvements across multiple online retail platforms.

As an E-Commerce Coordinator, you will play a key role in the day-to-day execution of e-commerce operations, while also taking ownership of specific platforms, providing support to junior team members, and ensuring smooth cross-functional coordination.

Key Responsibilities:

• Manage daily operations including order processing, returns, credit memos, tracking uploads, inventory updates, and customer service.
• Upload and maintain accurate, detailed product listings across various platforms (e.g., Shopify, Amazon, Walmart).
• Monitor platform health and coordinate updates, promotions, and product availability.
• Respond to customer inquiries, resolve escalated issues, and maintain high service standards.
• Collaborate with marketing and creative teams to assist with promotional campaigns and merchandising strategies.
• Guide and support E-Commerce Assistants, offering training and workflow oversight.
• Act as the main point of contact for assigned e-commerce platforms, ensuring deadlines are met and goals are achieved.
• Communicate with other departments (warehouse, sales, customer support) to ensure alignment and timely resolution of order or listing issues.
• Prepare basic reports and insights to help identify trends, inefficiencies, or opportunities for growth.

Qualifications:

• 2–3 years of experience in e-commerce, digital retail, or related fields.
• Strong understanding of e-commerce platforms such as Shopify, Amazon Seller/Vendor, Walmart Marketplace, etc.
• Proficiency in Excel and familiarity with data management and reporting.
• Excellent attention to detail, time management, and communication skills.
• Experience handling returns, order exceptions, and customer escalations.
• Ability to multitask and manage small projects with moderate supervision.
• Comfortable providing peer-level training and acting as a liaison with management.

Bonus Skills (Preferred but Not Required):

• Basic knowledge of online merchandising or marketing coordination.
• Familiarity with shipping processes and inventory systems.
• Prior experience leading e-commerce platform audits or cleanups.

Job Type: Full-time

Pay: $18.00 - $19.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift
• Morning shift

Education:

• High school or equivalent (Required)

Experience:

• Data entry: 2 years (Required)
• E-commerce: 1 year (Required)

Ability to Relocate:

• Pico Rivera, CA 90660: Relocate before starting work (Required)

Work Location: In person