Equipment Service Technician

Equipment Service Technician position with competitive earning potential and fully paid training!

Why the Equipment Service Technician position may be right for you:

• Learn & grow – Become a part of an innovative industry, and grow your skills in equipment for the life sciences and automation.
• Use your mind and body – Do you like problem solving, working with machines, and working with your hands?
• Work satisfaction – Contributing to the success of our customers has a direct impact on scientific research. Be part of team that makes a difference.
• New challenges – Every day represents something new- whether in our Danville, CA office, or in the field.

A career with diaago is an opportunity to engage with the life science community, and be valued for your talents.

• Competitive pay – $23 – $28 an hour/base salary rate; depending on experience
• Education and Training – you will be trained and certified to support many types of equipment used by the scientific community.
• Peer mentoring – constant support and mentoring from supervisors and senior technicians
• Overtime opportunities – increase earning potential by putting in extra time
• Leading Benefits Package – medical, dental, and vision benefits with competitive premiums. Life and Disability packages, as well as 401k with match. New employees earn 4 weeks of Paid Time Off, plus 10 paid holidays.
• Employee Perks – Employee Assistance program that offers access and discounts to many services and products. Employee activities and challenges throughout the year!

Job Responsibilities

• Demonstrate, install, diagnose, troubleshoot, repair and provide preventative maintenance on equipment utilizing factory training, service manuals, computerized and hand tools in person or virtual depending on need.
• Provide excellent customer experience by interacting with customer and giving guidance on proper use of equipment.
• Complete all service calls and warranty documentation in an accurate and timely manner.
• Maintain company issued tools and resources in organized, safe and working order.
• Maintain required parts inventory by ordering replacement parts as necessary and conducting inventories as required.
• Administrative tasks as related to equipment and customer service.
• Contribute to the success of diaago by growing the technical services department.

Qualifications

• Technical associates degree or equivalent experience (preferred)
• 1 year of customer service experience (preferred)
• High school diploma or general education degree (GED)
• A valid driver's license.
• local daily travel required as well as occasional overnight travel.
• Able to follow directions and processes to ensure quality service for our customers
• Comfortable using laptop and smartphones and related software and programs
• Able to read, write and comprehend instructions & memos in English
• Successful pre-employment screening process

Physical Requirements

• Ability to sit, walk and crawl occasionally
• Ability to stand, squat, kneel and dexterity to bend/twist neck and waist, frequently
• Ability to use hands repetitively and power/simple grasp constantly
• Ability for fine manipulation of hands as well as pushing, pulling and reaching above and below shoulder level constantly
• Physical ability to lift, pull and push products up to 50 pounds frequently
• Physical ability to lift, pull and push products that weigh in excess of 100+ pounds occasionally
• Ability to carry items up to 6 feet occasionally

ABOUT diaago

We provide products and services to the global life science market. We pride ourselves on personal, consultative service, and being a valued resource for our customers. We are a creative, dedicated team that loves to share ideas to make the business better for everyone.

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Dependent Care Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Disability insurance
• Paid time off

Schedule:

• 8 hour shift
• Overtime

Education:

• High school or equivalent (Required)
• Associate level technical degree or equivalent experience (Preferred)

Experience:

• Customer Service: 1 year (Preferred)
• Appliance Repair: 3 years (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: Danville, CA

Job Type: Full-time

Pay: $28.00 - $30.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Travel requirement:

• Travel

Ability to commute/relocate:

• Danville, CA 94526: Reliably commute or planning to relocate before starting work (Required)

License/Certification:

• Driver's License (Required)

Willingness to travel:

• 25% (Required)

Work Location: In person