Family Support Specialist

Please apply with your Resume and Cover Letter on indeed.

Job Status: Regular, Full-time, Hourly, Benefitted, Exempt Employee

Hours: Monday through Friday, occasional evening and weekend availability for special events. 1 day remote work after 90 days as agreed upon by manager aligning with organizational needs.

Pay Rate: $50,000-$57,000 Depending on experience *Spanish Speaking Preferred & Prioritized

Location: Onsite/With Love’s Facility

Reports to: Director of Programs

ABOUT - WITH LOVE OREGON

With Love is a 501c3 non-profit organization whose mission is to help resource families change the lives of children ages 0-6 by providing resources that nurture dignity, hope, and community.

At With Love, we recognize and value the racial, socio-economic, cultural, and developmental differences that shape how children see themselves and how they are received by others. We are invested in expanding our cross-cultural knowledge and skills to help build a more inclusive and equitable world. With Love is committed to supporting the unique needs of the diverse communities we serve through our goods and the culturally responsive events we offer. We will continue listening and learning with love.

Together, we care deeply about making With Love a place where everyone feels seen, cherished, valued, and needed.

POSITION SUMMARY:

With Love is seeking our next Family Support Specialist, a cherished position, at the heart of our mission. This role works directly with every resource family who submits a request - responding both timely & professionally, with customer care in mind - building meaningful connections with Oregon and SW Washington’s fostering community.

We seek a candidate with a positive attitude and a collaborative spirit who embodies our core values (authentic, generous, respectful). This person treats others with dignity, remains hopeful amidst the challenges and barriers we (and our families) face, and thrives in a community of caring individuals committed to making a difference.

If you excel in compassionate communication, have strong problem-solving skills, are detail-oriented and results-driven, and love rolling up your sleeves to support a team, this could be your next great career opportunity. You’ll have the chance to make a tangible, positive impact on resource families and children in foster care.

This individual plays an essential role in With Love’s programs and operations, acting as the primary point of contact for resource families. From the moment a request is submitted online to the fulfillment and delivery of goods, you will steward families through our process, ensuring they feel supported every step. Additionally, this position contributes to evaluating and enhancing our program services, helping us better serve our growing community.

If you're passionate about making a difference and building lasting relationships, we'd love to hear from you!

ESSENTIAL FUNCTIONS

Resource Family Support

• Coordinate with resource families to provide services both on-site and virtually, ensuring prompt and positive handling of all web requests for tangible goods.
• Act as a supportive liaison and advocate for resource families, staying attuned to their needs and collaborating with staff and volunteers to ensure their requests are met with care and efficiency.
• Handle highly sensitive, personal and confidential information in a caring, professional, discreet manner.
• Lead the development and implementation of resource parent surveys in collaboration providing analysis summary reports.
• Generate monthly reports on resource family demographics, including but not limited to wait times, number of families served, and impact stories.
• Support the program team in evaluating existing programs and developing proposals for new initiatives that fall without our scope of mission.
• Enhance our tangible goods program by assessing processes and supporting the adoption of more equitable, sustainable practices.
• Delivering goods to families on occasion.
• Support recruitment efforts of new resource families to With Love.

General Program Support

• Coordinate with the Program Team Members to address volunteer needs by providing updates on gaps, particularly for Shoppers, Delivery Drivers, and Donation & Resource Family Assistant roles.
• Support during donation hours to assist volunteers during resource parent pick-ups/donation acceptance.
• Collaborate with the staff to support a clean, welcoming facility.
• Embracing an all-hands-on-deck approach when asked.
• Stay informed on Oregon’s foster care landscape and collaborate with leadership to address changes affecting our services.
• Keeping Family Support Manual current as the organization develops.
• Annual audit and ownership of Family Resource Guide.
• Source and curate impact stories for various communication needs of the organization i.e., social media, newsletters, website, organizational materials including sourcing family photos when possible

Event Support & Coordination

• Assist the program team in program event logistics including identifying opportunities for procurement and partnerships.
• Survey resource families after events and report on demographics attended.
• Assist in the maintenance of an annual family events calendar; including proposing new events .
• Support organization-wide events as requested i.e., Annual Benefit Event, occasional evening and weekend events.
• Perform other event duties as assigned and cross-train in other areas as needed.

REQUIRED QUALIFICATIONS

• B.A. in social services, business administration, or related degree; or 4 years of relevant experience.
• Proficient in Google Suite and Excel. Comfortable with Asana, Calendly, Trello, and/or inFlow a plus.
• Pass a criminal background check, have a valid Oregon driver’s license, and a clean DMV record.

DESIRED EXPERIENCE | KNOWLEDGE | ABILITIES

• Experience working with a small non-profit team.
• Strong communication skills (oral and written).
• Previous customer service experience in a fast-paced environment.
• Excellent organizational skills with the ability to manage an unpredictable workflow and respond flexibly and promptly.
• Strong problem-solving and decision-making abilities.
• Deep commitment to the mission and values of With Love, with a genuine appreciation for diversity, equity, and inclusion.
• Ability to collaborate and maintain a positive, respectful work environment.
• Handle questions, concerns, and suggestions with patience, kindness, and attentiveness.
• Serve as a welcoming, positive presence, providing compassionate service.

WORK ENVIRONMENT

• Work is performed in both the 6,500 sq foot facility and small, shared office spaces; prolonged periods of standing and/or working at a computer.
• Work is performed both indoors and on occasion outdoors, rain or shine, onsite and offsite.
• Casual business attire with comfortable shoes that allow you to navigate the concrete flooring and support physical requirements of the job.

PHYSICAL REQUIREMENTS

• This position can be physically demanding during certain hours throughout the day.
• Ability to repeatedly lift and carry objects of 50+ lbs., bend, stoop, kneel, crouch, push, and other moderate to strenuous activities

BENEFITS

• 10 days of paid vacation per year paid at your regular salary rate
• 40 hours of paid sick leave per year at your standard salary rate
• 12 paid holidays per year
• Health Benefits included
• Professional Development Support

Job Type: Full-time

Pay: $50,000.00 - $57,000.00 per year

Benefits:

• Health insurance
• Paid time off
• Professional development assistance

Schedule:

• Evenings as needed
• Monday to Friday
• Weekends as needed

Language:

• Spanish (Preferred)

Work Location: In person