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Front Desk Assistant (June-August with option to extend)

Bubbles Academy
Chicago, IL
$16 - $18 an hour - Part-time

Location

Chicago, IL

Benefits
Pulled from the full job description

  • Employee discount
  • Paid time off
  • Parental leave
  • Professional development assistance

Full job description

POSITION: Front office assistant- Summer (w/ possibility to extend beyond)

REPORTS TO: Sales and operations manager

FLSA STATUS: Non-Exempt

POSITION SUMMARY: This position is currently scheduled to work either mornings or afternoons; extra hours are available for subbing as needed*

Come work with us at Bubbles Academy! Our fun-filled and lively environment is a great fit for someone who has never met a stranger, and someone who delights in creating positive customer interactions. This is a very high-touch role; you will greet every baby, child, and caregiver/parent who comes in, and ensure their visit is on par with the Bubbles Academy brand.

Aside from customer facing interactions, this role supports the sales and operations manager in day-to-day operations, including but not limited to:

  • light kitchen and laundry maintenance
  • inventory ordering and stocking
  • assisting preschool and parent/child class teachers with operational needs
  • administrative desk and calendar management
  • other ad-hoc tasks as assigned by sales + operations manager

ESSENTIAL FUNCTIONS:

  • Physical Requirements: lift up to 50 pounds; stand, twist, and bend for extended periods of time including kneeling; move, and/or set up tables, large foam climbers, boxes with art supply shipment, etc.; utilize stairs and/or ladders to access parent lounge and attic areas where we store supplies and equipment; ability to discern audible sounds such as program music as well as for the safety of the children be able to hear children and see children.
  • Observes and follows all company rules and policies, including anti-harassment policies.
  • Upholds Bubbles Academy’s mission statement.

GENERAL FUNCTIONS:

  • Opens/closes Bubbles Academy Preschool location including lights and equipment, classroom spaces, and the front office.
  • Greets families, takes attendance as they come in, conducts tours, and directs new families or visitors to their class.
  • Knowledgeably speaks about classes and programming to ensure appropriate placement and reenrollment.
  • Assists parents with questions they may have, and distributes schedules and brochures.
  • Answers calls and replies to emails, answers questions, registers families, takes messages and returns calls promptly
  • Ensures that each departing child is with the appropriate adult when leaving the facility.
  • Adheres to and observes all operational standards set forth by Front Office Manager
  • Thinks actively about “what comes next” in the day, always being aware and prepared for space reservations, classes, and special events
  • Works on supplemental project list
  • Cross checks classroom attendances, make-ups, and daily cash flow
  • Ensures that all family contact information is updated and complete.
  • Supports Executive Director, Operations Director, Front Office Manager and Events Manager
  • Is able to be a flexible team member, with both scheduling and responsibility, helping other departments when needed.

Knowledge, Skills, and Abilities

  • Knowledge of modern office procedures and methods including telephone communications, office systems, and record keeping.
  • Knowledge of modern business communication, including style and format of letters, contracts, emails, and reports.
  • Skill to use a personal computer and various software packages.
  • Ability to establish priorities, work independently, and proceed with objectives without supervision.
  • Ability to handle and resolve recurring problems.

Credentials and Experience

  • Experience in an in-person, customer or client facing role
  • Some college (undergraduate degree preferred, not required)
  • Two years related experience or equivalent combination of education and experience.

Job Type: Part-time

Pay: $16.00 - $18.00 per hour

Expected hours: 15 – 20 per week

Benefits:

  • Employee discount
  • Paid time off
  • Parental leave
  • Professional development assistance

Schedule:

  • 4 hour shift
  • Day shift
  • Monday to Friday
  • Morning shift

Work setting:

  • Office

Application Question(s):

  • Tell us about your favorite customer service interaction from a previous or current role

Experience:

  • Customer service: 1 year (Required)

Work Location: Multiple locations