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Front Desk Specialist- West

Mission Cancer + Blood
3.3 out of 5
411 Laurel Street, Des Moines, IA 50314


411 Laurel Street, Des Moines, IA 50314

Pulled from the full job description

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Full job description

General Job Title: Front Desk Specialist

Basic Function and Scope of Responsibilities:
The Front Desk Specialist provides medical office support and customer service to our patients. Manage the reception of patients within the office. Obtains patient insurance and demographic information, collects co-pays, monitors and distributes inbound and outbound documentation whether electronic or paper format to clinical teams.

Principal Responsibilities:
- Greet patients in a courteous and efficient manner.
- Conduct and assist patients with the check-in process.
- Update patient demographic information.
- Collect co-payments at time of service and manages daily cash receipts.
- Open and distribute mail as required.
- Collect patient photos for electronic medical chart.
- Electronically scans patient insurance cards and photo ID.
- Demonstrate excellent customer service. Responds promptly to patient, physician and clinical requests.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Education Requirements:
- High School Graduate or equivalent with GED
- Previous Medical Office experience preferred.

Performance Requirements:


− Knowledge of medical terminology
− Knowledge of HIPAA
− Knowledge of customer service principles and techniques
− Knowledge of computer systems
− Knowledge of medical insurance

Skills and Abilities:
- Excellent customer service skills.
- Strong organizational skills and attention to detail.
- Good verbal and written communication skills.
- Electronic Medical Records experience preferred.
- Strong computer skills including Windows file management and MS Office, and email experience.
- Ability to work productively and effectively in a fast-paced environment

Organizational Structure:
Job Title this position reports: Patient Access Director
Job Titles directly reporting to this position: None

Working Conditions: Work may be stressful at times due to continual interaction with others and the nature of the medical specialty
Physical surroundings: Medical office
Adverse working environment Work may be stressful due to continual interaction with others, long hours required and nature of the medical specialty.
Physical Effort: Must possess the physical and mental abilities to perform the tasks normally associated with this role including walking, bending, standing, reaching, and sitting. Lifting up to 10 pounds of office equipment.
Local Travel: Occasional, within city limits only
Domestic/International Travel: None
Extensive Hours: Varies due to need

The above statements are intended to describe the general nature and level of work being performed by persons assigned to this position. They are not intended to be an exhaustive list of all associated responsibilities, skills, efforts or working conditions. Mission Cancer + Blood reserves the right to change, amend, add, delete, and otherwise assign any and all duties, responsibilities and position titles as it deems necessary to meet the needs of the business.

Mission Cancer + Blood is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided on the basis of qualifications, merit, and business need.

In the interest of ensuring the safety of our employees, patients and community, Mission has adopted a mandatory vaccination policy for COVID-19. All employees are required to be fully vaccinated against COVID-19 unless granted a reasonable accommodation for disability, religious or other extenuating circumstances. New employees will be granted a reasonable time to come into compliance with the policy, if necessary.

Job Type: Full-time


  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance


  • 8 hour shift
  • Monday to Friday

Shift availability:

  • Day Shift (Preferred)

Work Location: In person