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Front Desk Supervisor (Hotel)

DoubleTree by Hilton Downtown San Antonio
San Antonio, TX 78207
From $15 an hour - Full-time

Location

San Antonio, TX 78207

Benefits
Pulled from the full job description

  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Full job description

DoubleTree by Hilton Downtown San Antonio is seeking a friendly & experienced Front Desk Supervisor

$15/hour - HOLIDAY PAY - PTO - Hilton Discounts

Ideal Candidate will have knowledge of OnQ Property Management System & Supervisory experience.

Responsibilities:

  • Greet, register, and assign rooms to guests of hotels.
  • Verify customers' credit, and establish how the customer will pay for the accommodation.
  • Contact housekeeping or maintenance staff when guests report problems.
  • Make and confirm reservations.
  • Issue room keys
  • Keep records of room availability and guests' accounts, manually or using computers.
  • Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
  • Compute bills, collect payments, and make change for guests.
  • Record guest comments or complaints, referring customers to managers as necessary.
  • Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
  • Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
  • Plan, schedule or supervise the work of other employees.
  • Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
  • Responsible for assisting guests with check-in and check-out, plus all special requests for services or information, in accordance with SOP's.
  • Assists in training of new associates and maintains constant training of agents as cashiers.
  • Ensures all members of the staff are completely familiar with all hotel emergency procedures.
  • Works with desk agents to balance at end of shift and ensures completion of shift checklist.
  • Smiles and greets all guests immediately in a gracious and professional manner; handles all guest questions and problems within empowerment guidelines.

Job Type: Full-time

Pay: From $15.00 per hour

Benefits:

  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Schedule:

  • Monday to Friday
  • Weekend availability

Supplemental pay types:

  • Signing bonus

Experience:

  • Hotel Front Desk: 3 years (Preferred)
  • OnQ Property Management System: 3 years (Preferred)

Work Location: One location