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GTI IT Remote Support Specialist (#309)

Unlimited Technology, Inc.
3.7 out of 5
Unlimited Technology, Inc. in Chester Springs, PA 19425
Remote
Up to $40 an hour - Full-time

Location

Unlimited Technology, Inc. in Chester Springs, PA 19425

Benefits
Pulled from the full job description

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance

Full job description

Company Background

Unlimited Technology is a fast-growing managed service, cyber and physical security provider with offices throughout the eastern US. We are a dedicated company delivering cutting edge technology solutions to meet our customers’ needs. We offer controlled and monitored access solutions, scale-able cyber security analysis and support, critical life safety systems as well as managed desktop and network security services. Our device-agnostic Exero platform provides real-time full-network monitoring, protection and incident response. We secure the facilities and networks of the world’s leading brands and critical infrastructure.

We are a dynamic company with a work-hard, play hard attitude that offers competitive compensation and benefits and opportunities to learn and work with ground-breaking technology and premier clients. Our team has a wide range of talent and experience and are recognized leaders in the physical and IT security, cyber, and managed services industries.

Job Description

The IT Remote Support Specialist will have extensive technical experience and knowledge of Information Technology in the Security Industry. They need to possess leadership qualities and are looking to grow with an organization. Candidates must be customer oriented, courteous, attentive and adaptable to different scenarios. This position requires COVID-19 Vaccination and fingerprinting within 30 days and passing a pre-hire drug screen.

Industry Related Experiences & Knowledge (At least one certification required)

· Tyco’s Software House Ccure 800/9000

· Amag Hardware and Software

· S2 Hardware and Software

· Genetec Hardware and Software

· Lenel Hardware and Software

· American Dynamics CCTV, DVR and NVR

· Nice Systems

· Stopware’s Passage Point Visitor & Managed System

· Low-voltage security electronic devices

Information Technology Experiences & Knowledge (Preferred)

· Bachelor’s degree in IT or related field or equivalent work experience

· A+ and Server+ Certification

· MCSE

· CCNA

· Scripting/Programming Skills in SQL

· Knowledge of C/C++ and Visual Basic a plus

Responsibilities

Network

· Perform network troubleshooting and break/fix issue investigations

· Provide advanced networking support

· Understand and implement complex subnets

Hardware

· Perform server hardware configuration changes, server installations and decommissions.

· Troubleshoot server hardware failures for all new server builds, server rebuilds, server moves, server re-homes, and server hardware configuration changes

· Rack and cable new servers and act as an escalation point for all software related issues

Software

· Perform server imaging/server build-out on all new server builds and server rebuilds

· Perform OS/software troubleshooting for all new server builds, server rebuilds, and server configuration changes

· Escalate imaging system outages to Infrastructure Manage
Perform break/fix and issue investigations

· Install all required IPAKs, security patches, and requested supported software o Configure ACL’s with appropriate security group(s)

· Provide advanced application and environmental support

Documentation

· Create technical documentation for customers and in-house staff

· Maintain and update customer site documentations

Customer Relation

· Provide support for customers, project managers and technicians with up most courteous and at tentative level

Ticketing

· Manage assigned tickets and assist in managing ticket queue on a daily basis

· Receive or assign service tickets and service all assigned tickets to the best of your abilities

· Create new tickets for un-ticketed work requests

· Update ticket fields upon receipt

Location: Remote position

Job Type: Full-time

Pay: Up to $40.00 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Vision insurance

Schedule:

  • 8 hour shift

COVID-19 considerations:
All applicants must be fully vaccinated at the time of hiring.

Work Location: One location