Guest Experience Associate and Play Coordinator

The PlayGarten
Silverthorne, CO 80498
$17 - $22 an hour - Part-time, Full-time
Pay in top 20% for this fieldCompared to similar jobs on Indeed

Profile insights

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Certifications

Do you have a valid Child Development Associate Certification certification?

Skills

Do you have experience in POS?

Job details

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Pay

  • $17 - $22 an hour

Job type

  • Full-time
  • Part-time

Shift and schedule

  • 8 hour shift
  • Weekends as needed
  • 4 hour shift

Location

Silverthorne, CO 80498

Benefits
Pulled from the full job description

  • Employee discount
  • Flexible schedule

Full job description

About us

The PlayGarten is Summit County’s newest multi-age, multi-attraction indoor play area providing year-round fun for all ages. Kids will love the space to run, jump, climb and tumble while adults enjoy our in-house biergarten. Whether guests need a break from I-70 ski traffic, want a quick bite after mountain adventures, or are high country local seeking a year-round hangout, The PlayGarten is the spot for them. Visit our website at www.theplaygarten.com to learn more!

We are passionate about creating a sense of community for our employees and our guests and appreciate team members who have a high sense of ownership, are reliable, go above and beyond for our guests, and who help make our space the most fun place to hang out in Summit County. If this sounds fun to you, contact us now!

The Guest Experience Associate and Play Coordinator is responsible for ensuring all guests and party groups have an excellent experience during their visit to The PlayGarten. This role focuses on providing outstanding customer service, maintaining a clean and safe facility, enforcing posted rules for our play area, and efficiently operating the check-in station and other technology systems within The PlayGarten. Key responsibilities include:

  • Greet all guests in a warm, friendly manner and check them in using the POS system. Ensure all guests entering the play facility have a signed waiver on file.
  • Ensure guests are aware of all amenities and activities available during their visit. Provide recommendations to enhance their experience.
  • Enforce all stated rules of play to ensure a safe and fun play environment.
  • Oversee party space and common areas to maintain cleanliness, organization, and safety. Perform regular sanitization of high-touch surfaces.
  • Coordinate the set up and break down of party space for events. Communicate with party hosts to ensure smooth event flow and outstanding party experience.
  • Process payments, issue receipts and manage reservations, memberships and deposits using the POS system.
  • Address any guest concerns or issues promptly and respectfully. Escalate unresolved matters to the manager.
  • Perform daily opening/closing duties such as inventory checks and equipment inspections. Stock or re-stock concessions and drink offerings.
  • Restock and wash/sanitize drinkware as needed.
  • Instruct guests on use of self-pour beer station and multi-ball wall and oversee guest operations of this equipment.
  • Attend regular training to stay up-to-date on new POS features, safety protocols and guest service best practices.

The ideal candidate will have 1-2 years of customer service experience, proficiency with POS or other technology systems, and ability to multitask in a fast-paced environment. Experience with event coordination, child care or child camps is a plus. Positive attitude, strong communication skills and commitment to quality and customer service are essential.

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Job Types: Full-time, Part-time

Pay: $17.00 - $22.00 per hour

Expected hours: 15 – 40 per week

Benefits:

  • Employee discount
  • Flexible schedule

Patient demographics:

  • Children

Schedule:

  • 4 hour shift
  • 8 hour shift
  • After school
  • Evening shift
  • Monday to Friday
  • Rotating weekends
  • Weekends as needed

Application Question(s):

  • Why are you most interested in applying for this job?

Experience:

  • Customer Service: 1 year (Preferred)
  • Childcare: 1 year (Preferred)

License/Certification:

  • CPR Certification (Preferred)

Shift availability:

  • Day Shift (Preferred)
  • Night Shift (Preferred)

Ability to Commute:

  • Silverthorne, CO 80498 (Required)

Work Location: In person

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