Guest Experience Specialist

About us

Cheshire Children's Museum is a small nonprofit in Keene, NH. We are professional, agile, social, and our goal is to provide an environment where children play to learn, explore with curiosity and imagine anything is possible.

Our work environment includes:

• Paid lunch break
• Growth opportunities
• Flexible working hours
• Safe work environment

Guest Experience Representative

Job Description

The Guest Experience Representative is the first and last person that guests see upon arrival and departure. They set the tone of the visit for all museum visitors from the second they walk in the door. They inform guests of activities happening in the museum and upcoming events that the museum is hosting or participating in. They must maintain a clean and organized environment around the museum and in staff only areas.

Qualifications

• Ability to communicate with staff and community members in a professional and kind atmosphere
• Excellent organizational skills
• Maintain a high level of professionalism and discretion
• Passionate and informed about the CCM’s mission and values
• Ability to multi-task in a fast paced environment
• Experience with point of sale payment processing
• Routinely demonstrate strong work ethic, professional attitude, and a commitment to quality.
• High level of customer service skills and an approachable interpersonal style
• Desire to produce high quality work
• Welcoming and accepting of all members of the community
• Dependable and punctual
• Ability to work in a child-friendly environment

Job Responsibilities

The following list includes the responsibilities of the Guest Experience Representative:

• Welcome museum visitors, guests, volunteers, and general public.
• Answer questions regarding organizational history, programs, exhibits, community partnerships.
• Receive and book reservations: field trips, event room rentals, and fee based programs.
• Collect and process payments for entry tickets, memberships, donations, merchandise and birthday parties as requested by patrons.
• Provide efficient and professional customer service, being courteous, polite, and helpful at all times when representing the CCM.
• Maintain a high level of safety and positive customer experience within the museum.
• Process family and organizational memberships.
• Answer inquiries regarding educational and fee based programs.
• Interact with children and families to maximize their learning and enjoyment in the museum.
• Perform other related duties as assigned.

Anti Discrimination Policy

The Cheshire Children’s Museum does not unlawfully discriminate internally (in its administrative and program operations) or externally (in provision of services) on the basis of race, political orientation, religion, gender, sexual orientation, age, national origin, ethnicity, ancestry, marital status, veteran status, or mental or physical disability or any other status prohibited by applicable law.

Job Types: Full-time, Part-time

Expected hours: 25 – 35 per week

Benefits:

• Employee discount
• Flexible schedule
• Free parking
• Professional development assistance

Schedule:

• 4 hour shift
• 8 hour shift
• Day shift
• Morning shift
• Rotating weekends

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 2 years (Preferred)

Work Location: In person