This job has expired on Indeed
Reasons could include: the employer is not accepting applications, is not actively hiring, or is reviewing applications

Healthcare Customer Service Representative

Select Administrative Services
Select Administrative Services in Gulfport, MS 39501
$12 - $15 an hour - Full-time

Location

Select Administrative Services in Gulfport, MS 39501

Benefits
Pulled from the full job description

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Flexible schedule
  • Flexible spending account
  • Health insurance
  • Paid time off

We are seeking an energetic and dedicated Customer Service Representative to add to our team. As a key member of the Customer Service Team, you will provide customer service to our valued members and providers.

Essential Duties and Responsibilities

  • Adhere to HIPAA privacy standards when communicating with members and/or providers
  • Assist members with identifying providers in their network
  • Determine provider network status based on individual plan requirements
  • Document all calls completely and accurately
  • Handle customer complaints and forward to appropriate department for review, if necessary
  • Maintain a courteous and professional demeanor
  • Provide eligibility information and claim status to members and/or providers
  • Quote appropriate benefits to members and/or providers based on individual plan documents
  • Perform other duties as assigned

Skills, Knowledge and Abilities

  • Excellent verbal & written communication skills to provide & document information
  • Helpful, knowledgeable and polite while maintaining a positive attitude
  • Mechanical aptitude with ability to learn
  • Multi-task along with attention to detail
  • Proficient at typing skills and basic computer skills
  • Self-motivation, organized, time-management and deductive problem-solving skills
  • Sense of urgency and responsiveness to time-sensitive issues
  • Work independently and as part of a team

Machines, Equipment and Technical Abilities

  • Email transmission and communication
  • Internet navigation and research
  • Microsoft applications specifically Word & Excel
  • Office equipment; fax machine, copier, printer, phone and computer

Job Type: Full-time

Pay: $12.00 - $15.00 per hour

Expected hours: 40 per week

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Flexible schedule
  • Flexible spending account
  • Health insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift
  • Monday to Friday

Experience:

  • Healthcare Customer Service: 1 year (Required)

Work Location: In person