Help Desk Technician

CODE Plus, Inc.
Washington, DC
Full-time

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Job details

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Job type

  • Full-time

Shift and schedule

  • 8 hour shift
  • Monday to Friday

Location

Washington, DC

Benefits
Pulled from the full job description

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Full job description

CODE Plus, Inc., an IT government contractor located in Fairfax, VA have been in business for 29 years and have been servicing different agencies within the Federal sector. Currently seeking a Help Desk Support Tier 1 and Tier 2 position

Responsibilities

Service Desk Incident initial point of contact to log, resolve and document end-user problems. Technical Support for Mobile Devices, Audio visual, and video teleconference equipment. Technical refresh support, involving deployment of new laptop hardware, operating system upgrades, and specialized software installation. Customer equipment relocation support and inventory

Qualifications

  • Minimum of 5 years of IT support experience
  • Strong customer service
  • Strong problem-solving skills
  • Strong communication skills
  • Proficient in using Active Directory

Job Type: Full-time

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Experience level:

  • 3 years
  • 5 years

Schedule:

  • 8 hour shift
  • Monday to Friday

Application Question(s):

  • Are you a U.S Citizen?

Experience:

  • Help desk: 5 years (Preferred)

Ability to Commute:

  • Washington, DC (Required)

Ability to Relocate:

  • Washington, DC: Relocate before starting work (Required)

Work Location: In person

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