Help Desk Technician

Our IT support company is seeking a knowledgeable and experienced Help Desk Technician to join our team. As an Help Desk Technician, you will provide remote, in-office and onsite technical support to our clients and help resolve their IT issues. We are a small family-owned shop and would love to add someone to the team to grow with us.

Essential Duties/Accountabilities

• Answer incoming customer calls, e-mails and trouble tickets.
• Provide technical assistance over the phone using remote assistance software
• Install, test and configure new workstations, peripheral equipment and software
• Help develop new processes and scripts for systems monitoring
• Instruct end users in the use of equipment and software.
• Fully track and document all calls and requests.
• Monitor network and system health.
• Maintain and seek knowledge about current industry-wide support practices and the potential impact on the support business.

Qualifications

• High School or GED required.
• Minimum 3-4 years related experience required.
• Proficient configuring Windows 7, 8, 10, 11, MacOS, Linux
• Working knowledge of Windows Server Operating Systems and Hyper-V
• Working knowledge with Microsoft Office suites products as well as Anti-virus/spam software.
• Troubleshoot laptop, desktops, and printer issues in a LAN/WAN environment.
• Must have excellent communication skills; written and verbal.
• Working knowledge of firewalls such as Sonicwall, Fortigate, Watchguard.
• Working knowledge of cloud technologies such as Microsoft 365, Google Workspace, Azure, AWS.
• Analytical and problem-solving skills
• Organizational and time management skills.
• Flexibility and adaptability.

Licensing and Certifications: A+ Certified is a plus

Skills

• Strong interpersonal skills
• Excellent customer service mindset with the ability to develop long term relationships.
• Excellent written and verbal communication skills
• Excellent analytical aptitude with a proven ability to analyze/interpret data.
• Strong and creative problem-solving skills
• Ability to work independently and in a team environment.
• Proactively seeks continuous process and service improvements.

Job Type: Full-time

Benefits after 90 days:

• Paid time off
• 7 Days of PTO Per Year
• 7 Paid Holidays

Schedule:

• 8-hour shift
• Monday to Friday

Experience:

• Help desk: 3 years (Required)
• Windows: 3 years (Required)
• Windows Server: 3 years (Required)
• Microsoft Office: 3 years (Required)
• Microsoft 365 Administration: 3 years (Required)
• LAN/WAN environment: 3 years (Required)

Job Type: Full-time

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Virtualization: 2 years (Required)
• Linux: 2 years (Preferred)
• Microsoft 365 Administration: 3 years (Required)
• Microsoft Windows Server: 3 years (Required)
• Help desk: 3 years (Required)
• Computer networking: 3 years (Required)

Work Location: In person

Job Type: Full-time

Pay: $18.00 - $23.00 per hour

Benefits:

• Paid time off
• Professional development assistance

Schedule:

• Monday to Friday

Experience:

• Office 365 Administration: 2 years (Required)
• Microsoft Windows Server: 2 years (Required)
• Help desk: 2 years (Required)
• Ticketing: 2 years (Required)

License/Certification:

• CompTIA A+ (Required)

Ability to Commute:

• Jacksonville, FL 32257 (Required)

Ability to Relocate:

• Jacksonville, FL 32257: Relocate before starting work (Required)

Work Location: In person