Help Desk Technician

CODE Plus, Inc.
Washington, DC
Full-time

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Job details

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Job type

  • Full-time

Shift and schedule

  • 8 hour shift
  • Monday to Friday

Benefits
Pulled from the full job description

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Full job description

CODE Plus, Inc., an IT government contractor located in Fairfax, VA have been in business for 29 years and have been servicing different agencies within the Federal sector. Currently seeking an experienced Help Desk Support Tier 1.

Responsibilities

Service Desk Incident initial point of contact to log, resolve and document end-user problems. Technical Support for Mobile Devices, Audio visual, and video teleconference equipment. Technical refresh support, involving deployment of new laptop hardware, operating system upgrades, and specialized software installation. Customer equipment relocation support and inventory

Qualifications

  • Must be able to pass a Public Trust clearance
  • Minimum of 5 years of IT support experience.
  • Proficient in using Active Directory
  • Strong customer service
  • Strong problem-solving skills
  • Strong communication skills
  • U.S Citizen

Job Type: Full-time

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift
  • Monday to Friday

Application Question(s):

  • Are you a U.S Citizen?

Experience:

  • Help desk: 5 years (Required)

Ability to Commute:

  • Washington, DC (Required)

Work Location: In person

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