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Helpdesk Technician

HealthSource Integrated Solutions
Topeka, KS 66614
$12.25 - $15.00 an hour - Full-time

Location

Topeka, KS 66614

Full job description

HealthSource Integrated Solutions (HIS) is looking for a highly motivated self-starter for a Help Desk Technician to join our team in providing IT services! HIS, a leader in crisis intervention services in the state of Kansas, provides IT services both internally as well as provides managed IT services to outside customers. We are looking for customer and detail oriented, hardworking professionals to join our amazing team.

A Help Desk Technician fields all help desk calls from customers as well as creates the initial record and service ticket for the request in our ticketing software. These team members resolve all Tier One end-user problems; Escalates service tickets to Tier Two or Three based on severity/complexity of the issue; coordinates warranty service repair and account support for clients with third-party vendors.

Major Duties:

  • Work together with the IT Department to be a contact to the customers for all types of service requests.
  • Microsoft Windows 10 Support and Problem Resolution.
  • Resolve technical assistance requests using help desk software and escalate issues as needed.
  • Operate and maintain system hardware and software including repair and recovery.
  • Repair and maintain computers and other peripheral devices.
  • Participate in rotational on call schedule.

Qualifications

  • At least 6 months of Helpdesk experience, troubleshooting computer issues
  • At least 1 year of experience working with Windows 10 and Microsoft Office.
  • Preferred experience with Windows 10 and Office 365.
  • Experience with basic network troubleshooting a plus
  • Basic computer troubleshooting and computer operating system knowledge
  • Self-motivated with the ability to work in a fast-moving environment.
  • Strong verbal and written communication skills, and the ability to communicate effectively in helping users resolve issues.
  • High School diploma or GED required.

Physical Demands:

  • Frequently required to hear and speak.
  • Constantly required to talk, read, problem solve, see, and sit.
  • Push, pull, lift, or carry up to 20 pounds.
  • Occasionally required to bend, twist, squat, kneel, stand, walk or balance.

Work Environment:

  • Professional and deadline-oriented environment in an office setting
  • Interaction with staff and clients

HealthSource Integrated Solutions provided the following inclusive hiring information:

We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

Job Type: Full-time

Pay: $12.25 - $15.00 per hour

Schedule:

  • 8 hour shift

Education:

  • High school or equivalent (Preferred)

Experience:

  • Windows: 1 year (Preferred)

Work Location:

  • One location

Company's website:

  • https://www.healthsrc.org/

Benefit Conditions:

  • Only full-time employees eligible

Work Remotely:

  • No

COVID-19 Precaution(s):

  • Social distancing guidelines in place