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Hotel General Manager

405 1st Street West, Sonoma, CA 95476

$120,000 - $130,000 a year - Full-time

Benefits
Pulled from the full job description

401(k)
AD&D insurance
Dental insurance
Employee assistance program
Employee discount
Flexible spending account
Health insurance

Full job description

Centrally located in the heart of beautiful Sonoma, right on the corner of the lively and historic Sonoma Square, the bustling activity of the plaza and nearby shops, wine tasting rooms and art galleries provide the ideal setting for this 27-room contemporary boutique hotel. The El Dorado’s cozy indoor aesthetic extends to its lush outdoor space featuring an expansive garden patio and a secluded, solar-heated saltwater pool. We offer a unique work environment that emphasizes the personal touch for our guests and a positive, professional and healthy work environment for our employees.

We've just reopned after a remodel and we are seeking a Hotel General Manager with a strong rooms background and 5+ years of upscale lifestyle boutique hotel experience . Weekends and holidays are required, this is an onsite position as well as working side by side with the Restaurant General Manager.

BENEFITS & OPPORTUNITIES:

Medical
Dental
Vision
Life and AD&D Insurance
Health Savings Account
Flexible Spending Account
Transit and Parking Spending Accounts
Employee Assistance Program
Paid Time Off
401k Retirement Savings
Company-wide Employee Discount Program

The Hotel General Manager is responsible for maximizing the return on investment to the owners of the hotel through a combination of keeping world class service standards, working closely with the Restaurant General Manager and executing on a comprehensive sales plan. Other important objectives include achieving the rooms annual budget, annual business & marketing plan and annual strategic initiatives in guest service, employee satisfaction and profitability. Additionally, they are responsible for providing a positive work environment for all employees and maintaining programs vital to the company culture. They will support the hotel and restaurant’s vision, mission, and culture. The Hotel General Manager also ensures the property complies with federal, state, and local health and safety codes, company guest service, product, and brand standards, including all policies and procedures.

ESSENTIAL FUNCTIONS:

● Provide leadership and develop the performance of all management team members and their respective department managers including Rooms/Guest Services, Spa, Engineering, as well as work side by side with the F&B and culinary leadership team.

● Develop and execute a comprehensive sales plan with quantifiable goals.

● Ensure all hotel staff understands and supports the Company’s vision, mission, and culture.

● Develop, implement, monitor, and achieve the objectives of the Annual Business Plan, Annual Marketing Plan, and the Operations/Capital Budget.

● Ensure all policies and procedures are fully implemented in all departments, including Safety and Emergency procedures.

● Protect and enhance the value of all Company assets through appropriate programs in repairs and maintenance, preventative maintenance, housekeeping, security, and capital budgeting process.

● Develop and supervise programs that promote a positive work environment for all associates, ensuring that all employment related processes comply with local, state, and federal regulations.

● Ensure timely and accurate completion of all period-end financial statements and reports and provide controls to ensure the proper handling and accounting for all resort receipts.

● Responsible for resort compliance to all Company programs and standards, including:

- Through daily property walk

- Monthly P&L variance analysis

- Annual Planning sessions for management team

● Provide timely forecasting and financial projections as required. (monthly, quarterly, annually).

● Review and approve all operating expenses for the hotel.

● Maintain credit policies of the property. Conduct credit meetings, supervise collection of Accounts Receivable and approve bad debt write offs.

● Conduct monthly staff meetings (minimum) to report key operating results to staff in areas of financial performance, employee development and guest service. Develop an exchange of ideas, suggestions, and comments between staff and management.

● Conduct weekly management team meetings.

● Supervise recruitment process of all management level staff.

● Interview all candidates in final consideration for management level positions.

● Conduct final interview of all guest contact staff.

● Respond to owner requests and inquiries professionally and timely and ensure staff does the same.

● Communicate both verbally and in writing to provide clear direction to staff.

● Assign and instruct Rooms Division Department members in details of work. Observe performance and encourage improvement. Monitor hotel occupancy and make staffing adjustments accordingly. Supervise and review cost, labor, and inventory controls.

● Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Prepare written correspondence for guests. Listen and extend assistance to resolve problems such as price conflicts, insufficient heating, or air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps or problem resolution by using experienced judgment and discretion.

● Supervise the budgeting, forecasting, training, motivating, and staffing of the Rooms Department including Maintenance, Housekeeping Services, Front Office, Concierge and Guest Services.

● Prepare Forecasts and expenses and actual results for the Rooms Division revenue and expenses. Review Security logs daily for significant incidents, and coordinate with department heads all enforcement of policy and/or improvements in service needed.

● Work closely with the DO and VP of Operations in establishing and monitoring policies and guidelines in the day-to-day operation of the hotel to ensure profitability and consistency. Solve problems of detail that come up in the course of the work.

● Plan, organize, chair, attend and/or participate in various hotel meetings such as: Staff Meetings, Rooms Division Meetings, BEO meetings, GM meetings, etc.

● Supervise recruitment process of all management level staff, interview all candidates in final consideration for management level positions and conduct final interview of all guest contact staff.

● Comply with attendance rules and be available to work on a regular basis.

● Perform any other job-related duties as assigned.

● Requires substantial and successful track record in hotel operations. Minimum ten years hotel experience required including seven years of supervisory experience.

● Must have previously held a Hotel Management position.

● Practical knowledge in the application of a personal computer for the purpose of storing, developing, and analyzing information.

● Requires the exercise of considerable managerial skills as position involves frequent decisions, meeting of deadlines, negotiations of contracts of vendors, analytical ability and the planning, organizational development, and coordination of large-scale work projects.

● Demonstrated ability to initiate, complete and finish tasks and projects.

● Ability to provide focus, counsel and direction to all direct reports and managers.

● Ability to deal effectively with internal and external team members, who may require a high level of patience, tact, and diplomacy to defuse anger, resolve conflicts and collect accurate information when providing positive and proactive solutions.

● Complex mathematical skills and considerable skills in the use of a calculator to prepare complex mathematical calculations without error (i.e. budgets, forecasting, etc.).

● Ability to effectively communicate in English with employees and customers, understand reports and related correspondence, and accurately perform all essential job functions.

● Ability to develop and implement improvement programs.

REQUIRED COMPETENCIES:

● Strong interpersonal and communications skills, both verbal and written, and the ability to work well with co-workers and the public.

● Ability to communicate in English both orally and in writing.

● Ability to present clear, concise, and meaningful information to owners, guests, executives, managers and employees.

● Ability to coach and mentor Leadership Committee members.

● Ability to analyze, interpret and understand financial data.

● Ability to solve practical and complex problems.

● Ability to use systems and equipment including personal computer, scanner, copier, calculator, MS office, property management system, and other software/machinery as required.

● Ability to work with little or no supervision and to effectively supervise others.

● Ability to travel toattend various meetings – location varies.

● Ability to attend Sales & Marketing calls and events – location varies, 3-4 times per year.

MINIMUM QUALIFICATIONS:

● 5 – 10 years progressive experience as a manager in upscale lifestyle hotels.

● Bachelor’s degree in hospitality or equivalent experience in a hotel environment.

● Strong financial acumen to include expense management, P&L analysis, financial reports and budget generation.

● Strong commercial acumen and Sales background.

● Proven expertise at successfully driving resort performance in high end luxury operations.

● Proven financial expertise, versatility and up to date with current trends of sales/marketing, food & beverage and other industry-related issues.

● Excellent customer service and communication skills.

PREFERRED QUALIFICATIONS: