House Concierge for Meditation Studio
Full job description
The House - Official Ritual
Title: House Concierge
Location: Manhattan, NYC
Position Type: In Person, Hourly, Minimum 10 Hours per Week
Reporting Relationships: Reports to House Manager
The House Concierge is the touch point for all Members and guests, welcoming them into the space and helping to prepare them for meditation.
This is a hospitality and member-facing position, where kindness and a helpful attitude are paramount.
MEMBER CONCIERGE (80%)
● Welcomes Members into the space, makes them feel at home and helps them through their first visit to The House
● Answers questions about protocols, class-packs, or their membership
● Makes tea for Members
● Sells additional Memberships + Retail Items
● Follows up via email and text message to Member questions
HOUSE STEWARD (20%)
● Keeps the space tidy in between sessions to ensure a consistent and on-brand experience. This includes light cleaning and rearranging of mats + cushions and restocking restroom amenities.
CUSTOMER SERVICE: Actively participates in team-related work that contributes to the achievement of departmental or organizational objectives
ADAPTABILITY: Maintaining effectiveness when experiencing major changes in work tasks or the work environment; adjusts effectively to work with new structures and people.
BUILDING RELATIONSHIPS AND TRUST: Develops strategic collaborative relationships to facilitate accomplishment of the organization's business goals; interacts with others in a way that promotes confidence about personal intentions and those of the organization.
TECHNICAL SKILL: Can figure out technical
● Baccalaureate Degree Preferred
● Five or more years’ recent work experience with a customer-facing role with demonstrated success working collaboratively across an organization.
● Experience with direct messaging customers
● $17/hour plus opportunities to earn sales commissions
● Free drop-in Rituals
Job Type: Part-time
Pay: From $17.00 per hour
Expected hours: 10 per week
- Flexible schedule
- 4 hour shift
- Day shift
- Evening shift
Work Location: In person