This job has expired on Indeed
Reasons could include: the employer is not accepting applications, is not actively hiring, or is reviewing applications

House Manager for Meditation Studio

Official RItual
112 West 17th Street, New York, NY 10011
From $27 an hour - Part-time

Location

112 West 17th Street, New York, NY 10011

Benefits
Pulled from the full job description

  • Employee discount
  • Flexible schedule
  • Flextime

Full job description

JOB DESCRIPTION

House Manager

The House - Official Ritual

Title: House Manager

Location; Manhattan, NYC

Position Type: In Person, Part-Time

Reporting Relationships: Reports to Chief Operations Officer

Summary

The House Manager is responsible for running and maintaining the daily operations of The House, ensuring smooth communication between Members, practitioners, scheduling, as well as outside contractors.

Responsibilities

MANAGES HOUSE CONCIERGE TEAM (20%)
● Empowers House Concierge with customer service training to answer Member questions and concerns

● Steps in to deal with elevated Member complaints and questions

● Manages House Concierge team, including scheduling

● Sells Memberships

● Develops initiative-related metrics to evaluate overall effectiveness of marketing initiatives and measure ROI

● Recommends and drives changes in initiative-related marketing strategies based on results of performance analysis.

● Directs work of other staff, contractors, and vendors, when assigned

● Identifies revenue enhancement opportunities

MANAGES HOUSE FACILITIES (20%)
● Delegates or keeps house and restroom stocked with soap, paper goods, etc.

● Ensures House is clean before each Ritual, especially private clients and buy-outs.

● Coordinates contract or outside vendors for repairs, etc.

MANAGES HOUSE SCHEDULE (20%)
● Creates House Schedule in coordination with the COO and House team each month, including special events, private buyouts, and standard programming

● Remains current on marketing-related activities of assigned organizational units

CUSTOMER SERVICE (20%)
● Creates House Schedule each month, including special events, private buyouts, and

● Remains current on marketing-related activities of assigned organizational units

Competencies

GETTING RESULTS:
Demonstrates accountability for accomplishing objectives; performs successfully on a consistent basis; drives for results; is bottom-line oriented

PLANNING + ORGANIZING:
Able to achieve results in a quality, timely, and cost-effective way. Sees priorities, plans the efficient use of resources, and monitors progress against objectives. Anticipates crucial stages in projects. Formulates alternative means of achieving objectives. Responds effectively to unforeseen events.

MAKING DECISIONS:
Makes role-related decisions that contribute to achievement of individual, departmental, or organizational objectives

BUILDING RELATIONSHIPS AND TRUST:

Develops strategic collaborative relationships to facilitate accomplishment of the organization's business goals; interacts with others in a way that promotes confidence about personal intentions and those of the organization

STRATEGIC THINKING:
Evaluates trends, opportunities, and risks to develop effective plans that support achievement of departmental or organizational objectives

CUSTOMER FOCUS:
Breaks down problems into smaller components, understands underlying issues; simplifies and processes complex issues, understands the difference between critical details and unimportant facts

FINANCIAL ACUMEN:
Manages monetary resources to achieve individual or departmental objectives; budgets monetary resources toward achievement of objectives; achieves key objectives while remaining within budget

Qualifications

EDUCATION
● Baccalaureate Degree Preferred

WORK EXPERIENCE
● Five or more years’ recent work experience with demonstrated success working collaboratively in an organization.

● Five or more years’ experience managing a team

● Management Experience

● Customer Service Experience Required

Benefits

COMPENSATION
● $27/hour plus opportunities to earn sales commissions

● Free drop-in Rituals

Job Type: Part-time

Pay: From $27.00 per hour

Expected hours: 20 per week

Benefits:

  • Employee discount
  • Flexible schedule

Schedule:

  • Monday to Friday
  • Weekends as needed

Supplemental pay types:

  • Commission pay

Work Location: In person