Housing Case Manager

YWCA Greater Cincinnati
898 Walnut Street, Cincinnati, OH 45202
Hybrid work
$40,000 - $45,000 a year - Full-time

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  • $40,000 - $45,000 a year

Job type

  • Full-time

Shift and schedule

  • Monday to Friday


898 Walnut Street, Cincinnati, OH 45202

Pulled from the full job description

  • Dental insurance
  • Employee assistance program
  • Flexible schedule
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance

Full job description

YWCA USA is on a mission to eliminate racism, empower women, stand up for social justice, help families, and strengthen communities. YWCA has been at the forefront of the most pressing social movements for more than 150 years — from voting rights to civil rights, from affordable housing to pay equity, from violence prevention to health care reform. Today, we combine programming and advocacy in order to generate institutional change in three key areas: racial justice and civil rights, empowerment and economic advancement of women and girls, and health and safety of women and girls. YWCA Greater Cincinnati was founded in 1868 and was the fifth YWCA association in the United States.

We are looking for a organized, compassionate, and motivated candidate to join our team as a Housing Case Manager within our Transitional Living Program.


The Housing Case Manager is responsible for the delivery of direct services to adult survivors of domestic violence participating in the YWCA Housing Programs.


  • Develops and implements an individual case plan with each resident assigned by the Residential Manager and completes all HUD paperwork in accordance to HUD regulations.
  • Ensures the provision of up-to-date and viable information, options and referral to housing program participants relative to legal, medical, counseling, housing, educational and employment opportunities.
  • Ensures provision of information relative to domestic violence and safety planning for each resident assigned by the Housing Manager.
  • Works closely with Landlords to promote supportive housing
  • Maintains appropriate client data and documentation in accordance with YWCA policies and procedures.
  • In consultation with Housing Manager handles medical and psychiatric emergencies.
  • Participates and presents case management updates relative to client progress/status at scheduled case review meetings.
  • Periodically provides transportation for clientele to outside appointments relative to housing, legal or medical needs.
  • In consultation with the Housing Manager, intervenes when conflict occurs between program participants and/or mediate conflict between program participants and landlords.
  • Coordinates exit planning and provides aftercare services to former program participants up to 6 mos post-exit.


  • Facilitates the intake of new residents into program.
  • Answers the business line.
  • Dispenses bus tokens.
  • Works with and provides on-the-job training to volunteers and student placements as assigned.


  • Communicates any facility/security problems to the Housing Manager.
  • Assists Housing Manager with collection of statistical/programmatic information.
  • Meets regularly with Housing Manager
  • Attends mandatory staff meetings, in-services and trainings
  • Other duties as assigned by the Housing Manager.


  • Responds to routine emails, phone calls, etc.
  • Makes copies, prints documents, etc.
  • Files Paperwork

Support to Management, Supervisors and Staff

Key Relationships

  • Interacts with Housing Manager, staff, volunteers, student placements, clients and representatives from outside agencies.

This job description is not intended to be all inclusive and the employee will also perform other reasonably related business duties as assigned by the immediate supervisor and other management as required.



  • Bachelor’s degree in Human Services related field or the equivalent combination of education and experience.
  • Experience in human services, women’s advocacy, trauma informed care and crisis intervention.


  • LSW preferred.
  • Skills/Specialized Knowledge/Abilities
  • Political and social sensitivity
  • Competence in case management planning and assessment and systems advocacy
  • Ability to multi-task and work independently
  • Excellent written and verbal communication skills
  • Understanding of the dynamics of domestic violence and the need for flexibility, mature judgement and confidence.
  • Ability to work with individuals across the spectrum of gender, race, religion, ethnicity, national origin, sexual orientation and socioeconomic background.
  • Ability to maintain confidentiality particularly as it relates to staff interaction, client files, Protect Hotline and staff supervision.
  • Ability to reflect the YWCA mission to empower women and eliminate racism in work performance.
  • Knowledge of HUD housing programs a plus.

Working Hours/Environment

  • 37.5 hours a week
  • Hybrid - this position is a combination of on-site and at-home
  • Salary: $40,000 - $45,000


  • As required with respect to job responsibilities and business needs.

Physical & Mental Demands

The physical and mental demands described her are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Frequently required to sit at a desk/workstation for long periods of time
  • Ability to work at a computer terminal for extended periods of time
  • Digital dexterity and hand/eye coordination in operation of office equipment
  • Light lifting and carrying of supplies, files, etc.
  • Ability to speak to and hear employees/clients via phone or in person
  • Body motor skills sufficient to enable incumbent to move around the office environment
  • Ability to analyze sourcing data, benefits and other reports and make recommendations
  • Additional Mental Requirements: compare, decide, direct, problem solve, analyze, instruct, interpret

This job description does not constitute a written or implied contract of employment. This job description is not intended and should not be construed, to be an exhaustive list of all responsibilities, skills, efforts, or work conditions associated with the job. Furthermore, the employer reserves the right to revise or change job duties and responsibilities as the need arises.

The YWCA Greater Cincinnati provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Job Type: Full-time

Pay: $40,000.00 - $45,000.00 per year


  • Dental insurance
  • Employee assistance program
  • Flexible schedule
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Retirement plan
  • Vision insurance


  • Monday to Friday


  • Bachelor's (Required)


  • Case management: 1 year (Required)
  • housing/HUD: 1 year (Preferred)
  • human services and crisis intervention: 1 year (Required)


  • LSW (Preferred)

Work Location: Hybrid remote in Cincinnati, OH 45202

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