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Human Resources Manager

Superior Contact
3.1 out of 5
525 County Road Hq, Marquette, MI 49855
From $65,000 a year - Full-time


525 County Road Hq, Marquette, MI 49855

Pulled from the full job description

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Flexible spending account
  • Health insurance
  • Paid time off

Full job description


Position Summary:

Proactive, innovative, and team-oriented; this position will be responsible for analyzing and prioritizing human resources activities and training needs according to the goals of TelNet and Superior Contact. This position will be supporting the overall operations of the HR functions primarily for Superior Contact, but also TelNet Worldwide at times. Support the Director of HR by providing a balanced environment of learning, cultural development, and staffing assessments for recruiting the brightest in the industry. Support the overall HR vision, mission, and values.

Human resources activities will include: recruiting and selection, FMLA administration and compliance, absence management and tracking, PTO, HR consulting and education - providing guidance for compliance with state and federal laws, customizing and updating handbooks, overseeing new hire orientation, organizational development activities, conducting stay and exit interviews, answering employees questions and concerns.

Essential Human Resources Responsibilities

  • HR Consulting and educating – Provide Guidance for compliance with Federal and State Laws, HR matter including, but not limited to hiring, terminations, discipline, FMLA, DOL, ERISA, ADA, EEOC).
  • Understand and support benefits administration.
  • Recruiting and Selection: vetting, interviewing, candidate communications.
  • FMLA administration and compliance.
  • Employee relations.
  • Continued development of compensation metrics.
  • Maintain relationships with third party temp agencies to help fulfill needs for temporary and full-time employees as needed.
  • New hire orientation and onboarding.
  • Support a Contact Center, both hourly and salaried employees, addressing any concerns and questions (PTO, payroll, FMLA, training, technical, etc) in a timely manner.
  • Responsible for maintaining the filing system to include personnel files based on applicable federal and/or state retention guidelines.
  • Accurate record keeping.
  • Policy development.
  • Foster a positive work environment for all employees.
  • Partnering with leadership to achieve key strategic plans.

Technical Competencies

  • Advanced skills and proficiency in MS Office programs and Google Suite

Other Competencies

  • Leadership
  • Initiative
  • Proactivity
  • Excellent overall communication skills, both verbal and written
  • Public Speaking proficiency
  • Learning Orientation
  • Flexibility

Preferred Knowledge, Skills and Abilities

  • Bachelor’s degree in Human Resources, Training, Organizational Development, and Instructional Design, a similar or related field.
  • 2+ years of experience in event organization.
  • 4+ years of management and supervisory experience.
  • Ability to facilitate cooperative relationships to secure necessary resources.
  • Previous experience training within the Telecom industry and Contact Center operations.
  • SHRM-CP or higher, PHR or higher

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, headphones, photocopiers, filing cabinets, and fax machines.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

  • Sitting for extended periods of time
  • Standing for extended periods of time
  • Reaching in any direction using hands, fingers, and feet.
  • Visualization necessary to participate in business functions
  • Speech – Communication using the spoken language
  • Ability to travel by car, plane, and train to attend meetings or client locations

Expected Hours of Work

This is a full-time position. Hours of work are Monday through Friday, 8 hour day. This position might require hours of work outside of this schedule based on the needs of the company.

_Travel might be required for this position.

ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

*This job description in no way states or implies that these are the only duties to be performed by the employee incumbent in this position. The employee will be required to follow any other job-related instructions and to perform job-related duties requested by any person authorized to give instruction or assignments.

Job Type: Full-time

Pay: From $65,000.00 per year


  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Flexible spending account
  • Health insurance
  • Paid time off
  • Referral program
  • Vision insurance


  • 8 hour shift
  • Monday to Friday


  • Bachelor's (Preferred)


  • Human Resources: 1 year (Preferred)
  • Leadership Experience: 1 year (Preferred)
  • Benefits administration: 1 year (Preferred)

Work Location: In person