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HVAC Customer Service Representative

CFM Equipment Distributors, Inc
Sacramento, CA
$20 - $25 an hour - Full-time
Pay in top 20% for this fieldCompared to similar jobs on Indeed

Location

Sacramento, CA

Benefits
Pulled from the full job description

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Paid time off

Full job description

The ideal candidate will be energetic, accurate, and focused on providing excellent customer service. As a CSR, you will act as a liaison, providing product and service information, entering contractor orders, and resolving any emerging problems with customer orders. Applicants must show a clear commitment to working in a team environment, continuous improvement, customer service, and meeting deadlines. Must be flexible, reliable, a quick study, and have a positive attitude.

As a Customer Service Representative for CFM Equipment Distributors, you will:

· Field incoming calls and emails from installing contractors and field sales representatives for order placement, product quotation, product specification, shipping and inventory status.

· Process customer orders by entering them into ERP.

· Complete and transmit customer quotations.

· Identify and assess customers’ needs to achieve satisfaction.

· Coordinate with logistics to provide shipping and inventory information.

· Work with other Departments to mutually ensure customer satisfaction.

· Participate in ongoing training to increase knowledge base and skill set.

Qualifications:

· Previous HVAC knowledge or experience required.

· Previous HVAC distribution experience preferred

· Strong computer skills and knowledge of Microsoft Office suite.

· Ability to meet deadlines and work in a fast paced environment.

· Ability to prioritize in dynamic environment.

· Interest in technical/mechanical equipment.

· Excellent communications skills.

· Ability to collaborate in team environment.

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Paid time off

Experience level:

  • 1 year

Shift:

  • 8 hour shift
  • Day shift

Weekly day range:

  • Monday to Friday

Work setting:

  • Call center
  • In-person

People with a criminal record are encouraged to apply

Application Question(s):

  • Do you know the equipment and components that makeup an HVAC system? (Ex. can you list from memory the components of a condenser, furnace, etc....) Please only complete your application if you have prior knowledge.
  • Do you have knowledge of AHRI Ratings and equipment match-ups? (Strongly preferred)

Experience:

  • ERP systems: 1 year (Preferred)
  • HVAC sales: 1 year (Preferred)
  • Call center: 1 year (Required)

Language:

  • Spanish (Preferred)

Ability to Relocate:

  • Sacramento, CA: Relocate before starting work (Required)

Work Location: In person