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Insurance Customer Service Representative

Terry Smith Agency
131 E Columbia Ave, Battle Creek, MI 49015
$40,000 - $70,000 a year - Full-time


131 E Columbia Ave, Battle Creek, MI 49015

Pulled from the full job description

  • Dental insurance
  • On-the-job training
  • Paid time off
  • Paid training
  • Professional development assistance
  • Vision insurance

Full job description

Our company is seeking a skilled and experienced client service representative to join our team. As an client service representative, you will be responsible for maintaining and developing relationships with our existing clients, ensuring their satisfaction with our services, and identifying opportunities to grow their accounts. You will serve as the primary point of contact for our clients and collaborate closely with internal teams to provide exceptional customer service.


  • strong communication, interpersonal, and presentation skills
  • Ability to build and maintain strong relationships with clients and internal teams
  • Experience developing and executing account strategies that drive retention and growth
  • Excellent problem-solving and analytical skills, with the ability to identify opportunities and make data-driven decisions
  • Strong project management skills and the ability to manage multiple clients and projects simultaneously
  • Familiarity with CRM tools and software, such as Salesforce, HubSpot, or similar platforms

We offer a competitive salary, benefits package, and the opportunity to work with a dynamic and growing company. If you have a passion for sales, building relationships, and delivering exceptional customer service, please apply today.

Must have or be able to obtain property/casualty license and life/health license

We provide Licensing support and on the job training.

Job Type: Full-time

Pay: $40,000.00 - $70,000.00 per year


  • Dental insurance
  • On-the-job training
  • Paid time off
  • Professional development assistance
  • Vision insurance


  • 8 hour shift
  • Day shift

Weekly day range:

  • Monday to Friday

Work setting:

  • In-person

Ability to commute/relocate:

  • Battle Creek, MI 49015: Reliably commute or planning to relocate before starting work (Required)


  • Customer service: 2 years (Preferred)


  • Insurance Producer License (Preferred)

Work Location: In person