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Intake Specialist

Martin County Healthy Start Coalition
735 South Colorado Avenue, Stuart, FL 34994
Hybrid work
$15 - $22 an hour - Full-time

Location

735 South Colorado Avenue, Stuart, FL 34994

Benefits
Pulled from the full job description

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Flexible schedule
  • Health insurance
  • Life insurance

Full job description

The Intake Specialist processes a high volume of prenatal and infant risk screens and referrals coming into the Coordinated Intake and Referral (CI&R) unit. Provides clerical support to the Home Visitor Supervisor and Home Visitor staff by processing documents and information in a fast-paced environment. Must observe HIPAA guidelines and maintain the confidentiality of information.

Qualifications: Minimum BS or Associate degree in social work, human services, or related field in an accredited program.

Knowledge, Skills, and Requirements: Computer skills with proficiency in Microsoft Office (Excel, Word, Outlook) and the Internet. Ability to interface effectively with a diverse population. Professional communication, documentation, and time management skills. Must communicate effectively both verbally and in writing. Ability to be flexible regarding work location and work schedule, occasionally including evenings or weekends outside of regular business hours, based on business needs. Bilingual preferred.

Communication skills: Excellent oral and written communication skills. Must possess strong organizational, communication and writing skills. Bilingual in Spanish or Creole preferred. Intake Specialist will be fluent in reading, writing, and translating information on all levels. Relates cooperatively and constructively with staff, agency representatives, service providers, and the priority population.

Duties and Responsibilities:

Records Processing:

  • Enter all client information from prenatal and infant screens or referral into the computer, accurately and on a timely basis.
  • Performs a search of Well Family System (WFS) on each new screen or referral coming into CI&R to verify if the client is already in the system to prevent duplication of contact attempt efforts and services.
  • Process low-risk screens, as assigned, by generating necessary correspondence (e.g., client letters, provider feedback letters, etc.), in compliance with program guidelines.
  • Perform a quality assurance review of each case processed; ensures compliance prior to closure
  • Develop and maintain a good working knowledge of the program’s electronic record system and Florida Healthy Start Standards and Guidelines.
  • Prepare and submit appropriate administrative reports accurately and on a timely basis (e.g., caseload reports, timesheets, logs, etc.).
  • Complete and document intakes as needed.

Record Management:

  • Set up and maintenance of CI&R administrative files.
  • Prepare client files and document, on a timely basis and following program guidelines, actions taken.
  • Monitor and organize paperwork received, including cross-referencing email notifications .
  • Perform data entry of returned mail from the post office following proper protocol.

Clerical Functions:

  • Prepare and mail client letters, accurately and on a timely basis, as needed.
  • Obtain, sort, and distribute incoming mail.
  • Assist with bulk mail, daily mailing with postage meter, and ensure ink and funds are adequate.
  • Manage funds and fees for Bulk Mail and Business Reply accounts with USPS and ensure sufficient funds available. Report monthly usage to Finance Department and Program Manager.
  • Daily retrieval of incoming program mail and respond to all correspondence not requiring others’ attention.
  • Perform other duties as assigned.

Service Excellence:

  • Establish and maintain positive and cooperative working relationships.
  • Excellent customer services skills.
  • Contribute to a positive work environment and positive employee relations by practicing healthy and respectful communication.
  • Demonstrate commitment to maintaining MCHSC's high-quality service standards.
  • Attention to Detail and demonstrate the ability to multitask.
  • Demonstrate the ability to maintain control and evaluate what needs to be done to minimize the stresses of working under pressure and meeting deadlines.

Additional Duties:

  • Participate in training, supervision, and team meetings, as requested.
  • Abide by all MCHSC policies and standards of conduct.
  • Perform other duties as assigned.
  • Completes and submits all schedules and timesheets

Organizational Competency Standards **

  • The ability to function and operate as a team player, showing dignity and respect for all.
  • The ability to comply with all equal employment opportunity and ethical standards and regulations.
  • The ability to take direction in a respectful and productive manner from supervisors and managers.
  • The ability to have cordial and professional relationship both within the organization and all vendors, clients and third parties.
  • The ability to understand and comply with all Treasure Coast Maternity Center policies and procedures.
  • The ability to render compassionate care and an equal commitment to serve clients in need of healthcare assistance

This job description in no way states or implies that these are the only duties to be performed by this employee.

MCHSC requires all new hires to pass a local and national Level 2 criminal background check prior to being hired. We are an Equal Opportunity, Drug-Free workplace.

Employer Requirements and Physical Demands: Must have a reliable vehicle. Possess a valid Florida Driver’s License. Maintain a satisfactory driving record and eligibility for coverage under any applicable agency insurance. Must be able to lift 25 lbs.

The company reserves the right to revise this job description as needed to comply with actual job requirements. He/she will be required to follow other instructions and to perform other duties requested by his/her supervisor.

Martin County Healthy Start Coalition is an Equal Opportunity Employer dedicated to building a broadly diverse and inclusive team. If an accommodation due to a disability is needed to apply for this position, please call 772-463-2888.

Job Type: Full-time

Pay: $15.00 - $22.00 per hour

Expected hours: 32 – 40 per week

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Flexible schedule
  • Health insurance
  • Life insurance
  • Paid time off
  • Parental leave
  • Professional development assistance
  • Retirement plan
  • Tuition reimbursement
  • Vision insurance

Healthcare setting:

  • Birth center
  • Telehealth

Medical specialties:

  • Home Health
  • Ob/Gyn
  • Pediatrics
  • Public Health

Schedule:

  • 8 hour shift
  • Choose your own hours
  • Monday to Friday
  • Weekends as needed

Education:

  • Associate (Preferred)

Language:

  • Spanish (Preferred)
  • Haitian Creole (Preferred)
  • any other languages besides English (Preferred)

Work Location: Hybrid remote in Stuart, FL 34994