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Intervention Coordinator/ Shelter Case Management

YWCA Greater Cincinnati
Cincinnati, OH
From $40,000 a year - Full-time


Cincinnati, OH

Pulled from the full job description

  • Dental insurance
  • Employee assistance program
  • Flexible schedule
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance

Full job description

YWCA USA is on a mission to eliminate racism, empower women, stand up for social justice, help families, and strengthen communities. YWCA has been at the forefront of the most pressing social movements for more than 150 years — from voting rights to civil rights, from affordable housing to pay equity, from violence prevention to health care reform. Today, we combine programming and advocacy in order to generate institutional change in three key areas: racial justice and civil rights, empowerment and economic advancement of women and girls, and health and safety of women and girls. YWCA Greater Cincinnati was founded in 1868 and was the fifth YWCA association in the United States.

The YWCA Greater Cincinnati maintains two emergency domestic violence shelters for survivors, one in Hamilton County and one in Clermont County. We are looking for a compassionate, organized, and motivated candidate to join our team as an Intervention Coordinator with our Hamilton County shelter.


The Intervention Coordinator is responsible for the delivery of direct services to adult victims of domestic violence in the YWCA Shelter.


  • Develops and implements an individual case plan with each resident assigned by the Shelter Manager.
  • Ensures the provision of up-to-date and viable information, options and referral to shelter residents relative to legal, medical, counseling, housing, educational and employment opportunities.
  • Ensures provision of information relative to domestic violence and safety planning for each resident.
  • Maintains appropriate client files in accordance with YWCA policies and procedures.
  • Handles medical and psychiatric emergencies.
  • Participates and presents case management updates relative to client progress/status at scheduled case review meetings.
  • Periodically provides transportation for clientele to outside appointments relative to housing, legal or medical needs.
  • In conjunction with the Shelter Manager, intervenes when conflict occurs among shelter residents.
  • Coordinates departure planning and procedure.


  • Facilitates the intake of new residents into the shelter.
  • Answers the Hotline and business line.
  • Maintains a written log of house flow.
  • Monitors medications, toiletries and bus tokens.
  • Works with and provides on-the-job training to volunteers and student placements as assigned.


  • Communicates any shelter/security problems to the Shelter Manager
  • Assists Shelter Manager with collection of statistical/programmatic information.
  • Meets regularly with Shelter Manager
  • Attends mandatory staff meetings, in-services and trainings
  • Other duties as assigned by the Shelter Manager

Support to Management, Supervisors and Staff

Key Relationships

  • Interacts with Shelter Manager, staff, volunteers, student placements, clients and representatives from outside agencies.

This job description is not intended to be all inclusive and the employee will also perform other reasonably related business duties as assigned by the immediate supervisor and other management as required.



  • Bachelor’s degree in Human Services related field or the equivalent combination of education and experience.
  • Experience in human services, women’s advocacy, trauma informed care and crisis intervention.


  • LSW preferred.

Skills/Specialized Knowledge/Abilities

  • Political and social sensitivity
  • Competence in case management planning and assessment and systems advocacy
  • Ability to multi-task and work independently
  • Excellent written and verbal communication skills
  • Understanding of the dynamics of domestic violence and the need for flexibility, mature judgement and confidence.
  • Ability to work with individuals across the spectrum of gender, race, religion, ethnicity, national origin, sexual orientation and socioeconomic background.
  • Ability to maintain confidentiality particularly as it relates to staff interaction, client files, Protect Hotline and staff supervision.
  • Ability to reflect the YWCA mission to empower women and eliminate racism in work performance.


Working Hours/Environment

  • 37.5 hours a week, in office position


  • As required with respect to job responsibilities and business needs.

This job description does not constitute a written or implied contract of employment. This job description is not intended and should not be construed, to be an exhaustive list of all responsibilities, skills, efforts, or work conditions associated with the job. Furthermore, the employer reserves the right to revise or change job duties and responsibilities as the need arises.

The YWCA Greater Cincinnati provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Job Type: Full-time

Pay: From $40,000.00 per year


  • Dental insurance
  • Employee assistance program
  • Flexible schedule
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Retirement plan
  • Vision insurance


  • Day shift
  • Monday to Friday


  • Bachelor's (Preferred)


  • case management: 1 year (Required)
  • trauma informed care and crisis intervention: 1 year (Preferred)
  • human services: 1 year (Preferred)


  • LSW (Preferred)

Work Location: In person