IT and AV Support Technician

Job Overview
At The Dalí, you become part of a creative process: collaborating with colleagues across departments; balancing the experience you bring to work with new talents and skills honed on the job; and sharing ideas and input in a dynamic, ever-evolving artistic environment. The Museum offers engaging work, a healthy work/life balance, an array of cultural and educational opportunities and avenues for personal and professional growth – all in an iconic, world-renowned setting, surrounded by masterpieces of the 20th century. The Dalí Museum values diversity in culture, race and ethnicity and gender expressions. We encourage our staff, visitors, volunteers and partners to feel welcomed as unique individuals.

We are seeking an IT/Audio Visual Technician to join our team. The IT and AV Support Technician maintains and supports the end-user computing systems of The Dalí, digital experiences, and audio/visual services. These systems include in-house computers; printers; phone systems; Wi-Fi/internet connections; any/all other IT assets and inventory; visitor engagement digital experiences, and AV. The IT Support Technician performs day-to-day, end-user support of Microsoft Office and other software applications, along with preventative maintenance of the network equipment and other assets. The IT Technician works in tandem with, and has a complementary schedule to, the lead IT administrator.

Responsibilities:

Information Technology

• Provides courteous IT technical support to staff and volunteers (i.e. serves as the “Help Desk”) responding to and resolving issues in a timely manner through repair or replacement.
• Access and issues with the network, devices, software (including but not limited to Office 365 and Adobe products), databases and system security.
• Keeps supervisor and other IT colleagues apprised of issues, escalating them as needed.
• Reads system logs and uses that information to troubleshoot/debug issues.
• Maintains tool (Spiceworks) used to track and organize tickets. Pulls reports and analyzes tickets to track trending issues in order to contribute to strategic planning.
• Follows, drafts, and implements SOPs, related to network hardware and software acquisition, use, support, security, file management and backup.
• Ensures proper documentation of IT assets, administrative access and passwords, and operation of hardware and software systems.
• Trains users as needed on software and equipment.
• Tests and fixes faulty equipment, software and systems.

AV/Digital Experiences

• Set up microphones, projectors for presentations and lighting for Museum events.
• Provide day-to-day AV/digital support for Museum activities as needed such as setting up meeting room projectors or LED screens and updating the Museum’s BrightSign players.
• Oversees equipment for audio tours (such as microphones) and digital experiences (such as VR headsets), including periodic testing and maintenance of equipment as well as sourcing new equipment as needed.
• Assist AV Lead in maintaining inventory of all digital, audio and A/V supplies and equipment.
• Assist with on-site AV for digitally focused exhibitions including but not limited to: installation, training, and troubleshooting of equipment.
• Attend weekly internal events meeting and other meetings as needed.

Knowledge:

• Proficient experience of Microsoft Office 365 products, Windows Operating Systems, Computer hardware, Mac Operating Systems
• Some OS and database training or experience desired, but not required
• Experience managing VR & other emerging-tech headsets and gaming hardware
• Exposure to a variety of AV equipment a plus but not required – will train
• Working knowledge of Digital and AV equipment such as mixers, microphones, Crestron Digital Media AV system or similar, projectors, flat-screen monitors
• Excellent attention to detail
• Ability to trouble shoot AV/digital equipment during high pressure situations
• Be a team player and facilitate cooperation among co-workers, vendors and clients while also working autonomously with high productivity
• Ability to follow priorities & meet deadlines while balancing demands of multiple projects
• Must have reliable transportation
• Work schedule must be flexible, and will include both weekday and weekend hours, sometimes exceeding an 8-hour workday

Skills:

• Excellent interpersonal and customer service skills
• Good analytical and problem-solving skills
• Up-to-date technical knowledge and/or training
• Logical thinker

Abilities:

• Ability to establish priorities in a high-volume environment
• Ability to assess the Museum staff’s IT knowledge and abilities to best serve and/or train
• Ability to articulate, verbally and in writing, processes, procedures and documentation of those
• This position requires variable work schedule including evening and weekend hours

Education, Experience & Training

• Bachelor’s degree in IT, Computer Systems or related field or equivalent work experience. In progress education will be considered.
• Eager to grow within the position and seek professional development in the latest trends of tech and IT.

Job Type: Full-time

Pay: $20.00 - $23.00 per hour

Expected hours: No less than 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Ability to Commute:

• Saint Petersburg, FL 33701 (Required)

Work Location: In person