IT Client Support Specialist

Are you a recent college grad who loves working with technology? CRU Solutions is a dynamic managed IT services company specializing in Windows-based environments. Bring your energy and willingness to learn and help us grow!

We have an immediate opening for a Client Support Specialist. This is a full-time technical position with benefits. As first-level support, you’ll help clients solve their technical questions by phone and email from our office in Broadview Heights. You’ll be part of the Client Services team, supporting personal computers, peripheral equipment, smaller networks (under supervision), and entry level communications equipment. Your excellent communications skills are as important as sound technical skills. Be ready to learn fast, be flexible, and work independently knowing you have a skilled team behind you.

Our office is a fast-paced and friendly environment with free coffee and snacks, and the occasional surprise free lunch. You’ll fit in with the rest of the team with CRU logo wear in colors you choose, provided by the company. You’ll be encouraged to always continue learning and be part of a team that collaborates every day to do what’s best for our clients.

You’ll help clients as their first line of defense. You will spend some time on the phone and often follow-ups in email. The nature of the questions will be around Windows Server networks, the Microsoft Office Suite, and Microsoft365 Email. We do a lot more, and as you get comfortable, you’ll get to do more too — lots more! We’ll work together to find your niche.

There may be a time when the question leads to some spontaneous training. Go for it! We want our clients to know as much as possible, but you need to know when they’ve had enough. Topics may be about the network, Internet, remote access, email security – everything comes up.

There may be a user looking for remote access. Working within the approval process, you’ll get to setup the VPN and remote desktop connection.

We take pride in good documentation. You’ll get to create your own tickets and have input on existing tickets. We work in a collaborative, supportive environment—asking for a judgement call or escalation is just a desk away.

While client satisfaction is always important, your self-development is important to stay current on customer service, technical proficiency, and advances in technology. We believe in investing in our team for development and advancement.

If you are ready for a supportive work environment helping clients for a well-established, privately held company, with competitive compensation, let’s have a conversation.

Job Type: Full-time

Experience: Customer Service (Preferred)

Education: Associate or higher (Preferred)

Work Authorization: United States (Required)

Additional Compensation: Company Performance Bonus

This job is: A good first job for new college grads

Job Type: Full-time

Pay: $41,500.00 - $50,000.00 per year

Benefits:

• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan

Schedule:

• Monday to Friday

Application Question(s):

• Are you legally authorized to work in the United States without need for sponsorship?
• Will you be able to reliably commute or relocate to Broadview Heights, OH 44147 for this job?
• What time of day works best for a 15-30 minute phone interview?

Education:

• High school or equivalent (Required)

Experience:

• Customer support: 1 year (Preferred)
• IP networking: 1 year (Preferred)

Work Location: In person