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IT Field Technician

Right Click, Inc.
16 reviews
Right Click, Inc. in Santa Ana, CA 92705
From $52,000 a year - Full-time


Right Click, Inc. in Santa Ana, CA 92705

Pulled from the full job description

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Disability insurance
  • Health insurance
  • Life insurance
  • Paid sick time


Come join a knowledgeable, high-achieving, fun and diverse team!

At Right Click, we want our employees to love where they work, feel supported in their daily lives, and maintain a healthy work-life balance.

What We Are Looking For:

IT Field Technician

The Field Technician provides on-site support to all customers. This is a great position to further your experience in the IT field. You will have the ability to learn many current technologies while assisting with the support of our clients.

Primary Objectives & Responsibilities:

  • Management of user accounts, print and network services, and program access.
  • Installs, deploys, and configures computers for customers.
  • Resolves and diagnoses client-side IT issues such as network connection (wired/wireless), operating system (Windows 10), and software issues (email clients and MS Office).
  • Manage and provide access to network shares and printers for users.
  • Hardware support and new computer deployments [e.g. fixing computers, replacing parts like hard drives and power supplies, configuring new computers for remote support by Help Desk]
  • Manages hardware assets such as desktops, laptops, printers, and spare parts.
  • Inputs trouble tickets into ConnectWise and provide escalation to Corporate IT teams when necessary/required.
  • Works with other IT teams to resolve network and server issues, install and configure new server hardware, and participate in meetings to stay current with corporate wide IT projects.
  • On-site visits that require hands-on interaction with customer equipment [e.g. printer issues, workstation installs, moves, etc.]
  • Document, file, and hard drive forensics [e.g. when customers need files recovered from their hard drives]
  • Additional duties as required.

Required Experience/ Abilities:

  • Minimum 2 years of solid experience in an IT / Desktop Support role, preferably with a Technology Service Provider.
  • Knowledgeable and proficient with MS Office applications.
  • 2 years of experience configuring, troubleshooting, and managing desktops running Windows Operating System.
  • 2 years of experience in managing access to network shares and printers from a file and/or print server with Windows OS.
  • Ability to install, configure, and troubleshoot various client desktop and printer issues.
  • Experience creating/terminating network cables and phone lines.

Required Soft Skills/Abilities:

Positive attitude. Proactive. Follows and promotes Right Click standards.

Action oriented. Enjoys working hard; is action oriented and full of energy for the things he/she sees as challenging; seizes more opportunities than others.

Composed. Is cool under pressure; does not become defensive or irritated when times are tough; is a settling influence in a crisis.

Problem solver. Uses rigorous logic and methods to solve difficult problems with effective solutions; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers.

Customer focused. Is dedicated to meeting the expectations and requirements of customers; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

Comfortable with ambiguity. Can effectively cope with change; can shift gears comfortably.

Additional Requirements:

  • Good driving record
  • Background check
  • Ability to lift 50 pounds

This position is FT

Benefits & Compensation:

  • Annual Salary Starting at $45,000; based on experience
  • Mileage reimbursements
  • Company Lunches
  • Company Parties
  • Wellness Program
  • Snacks

For FT Employees:

  • Medical and Dental benefits
  • Retirement Plan
  • Vacation and Paid Sick Leave
  • Life and Long-term disability insurance
  • Tuition Reimbursement Program

We will only consider applicants that complete the assessment

Good luck in your search!

At Right Click, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. Right Click believes that diversity and inclusion among our teammates is critical to our success, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.

Job Type: Full-time

Pay: From $52,000.00 per year


  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off


  • Monday to Friday

Supplemental pay types:

  • Bonus pay

Application Question(s):

  • 1) What is the standard port for SMTP? -

2) Give me a reason why a company’s network may contain a DHCP server?


  • Help desk: 1 year (Preferred)
  • MSP: 1 year (Preferred)

Work Location: One location