IT Help Desk

Advanced Business Equipment, Inc. is a large technology sales and service organization delivering cutting edge office equipment and managed IT services throughout Western North Carolina and Upstate South Carolina. With over 40 years of experience, it is our mission to partner with businesses by providing total document solutions from a consultative approach and to provide local same day support and service. We are locally owned and operated with local decision-making capabilities which allows for prompt attention to our customers and employees.

We are looking for a customer service-oriented IT Help Desk Specialist to provide technical support to users in an efficient and accurate manner. You will be considered as the company’s front line and you will be providing IT support to our customer base and our field technicians. The goal is to make sure that customer value is maintained to the standards set forth by the company.

Responsibilities

• Provide first and/or second level support to contact and convey resolutions to customer issues.
• Properly escalate unresolved queries to the next level of support.
• Track, route and redirect problems to correct resources.
• Update customer data and produce activity reports.
• Monitor customer’s backups and perform patch updates.
• Walk customers through problem solving process.
• Follow up with customers, provide feedback and see problems through to resolution.
• Utilize excellent customer service skills and exceed customers’ expectations.
• Ensure proper recording, documentation and closure.
• Recommended procedure modifications or improvements.
• Preserve and grow your knowledge of help desk procedures, products and services.
• Monday-Friday 8:00am-5:00pm

Requirements

• Proven working experience in providing IT help desk support
• Working knowledge of help desk software, databases and remote control
• Strong client communication skills
• Advanced troubleshooting and multi-tasking skills
• Customer service orientation
• Coordinate field technician and the pending calls
• IT certifications a plus
• As an employee you will be eligible for Health Insurance, Life Insurance, Supplemental Benefits, Paid Vacations and a 401k Retirement Plan. Competitive wages paid based on experience.
• PAY: DOE

Job Type: Full-time

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Work Location: In person