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IT Help Desk Specialist

Applied Aerospace

3.1 out of 5 stars

Stockton, CA 95206

$50,000 - $60,000 a year - Full-time

Benefits
Pulled from the full job description

Tuition reimbursement
401(k)
Health insurance
401(k) matching
Paid time off
Vision insurance
Dental insurance

Full job description

About Applied Aerospace:
Applied Aerospace specializes in designing, fabricating and testing of lightweight Aerospace Structures. We partner with companies such as SpaceX, Nasa, Northrop Grumman, Boeing and many more. Our manufacturing facility assembles complex parts to add to our customers impressive structures and support their manufacturing need

Applied Aerospace values work life balance and proudly offers the following benefits:

9/80 work schedule, which translates to you having every other Friday off work.
Medical Insurance: Large percentage of premium covered by company for employee and dependents
Dental Insurance: 100% company paid premium for employee and dependents
Vision Insurance: 100% company paid premium for employee and dependents
Life Insurance: 100% company paid premium for employee
Generous PTO accrual
Tuition Reimbursement Program
401k: company contribution and match offered

JOB SUMMARY: All computer support issues and any problems that a user will run into regarding their machine and their ability connect to resources.

ESSENTIAL DUTIES AND RESPONSIBILITIES include (but are NOT limited to) the following:

Provide first level Technical Support for office/remote users and computer technologies.
Support users and resolve issues promptly and efficiently.
Collaborate with Technical Teams to escalate and resolve complex technical issues.
Maintain accurate documentation of support activities.
Manage and Prioritize help desk tickets (using an electronic ticketing system).
Participate in training sessions to stay up to date on technologies.
Provide guidance, support and training to help users effectively utilize IT resources.
Ensure compliance with company policies, procedures and best practices.
Provide support for laptops, desktops, hardware, software, applications, & troubleshooting.
Provide support for business equipment including printers, copiers, & office technologies.
Document technical support procedures to ensure consistent delivery with quality.

QUALIFICATIONS:

Experience with technology support and customer service.
Requires at least 2+ years of experience working in an office environment.
Requires at least 2+ years of prior experience in an IT support or service desk position.
Experience supporting computer hardware and software (desktop support and/or help desk).
Experience installing, troubleshooting and repairing hardware and software.
Experience logging and managing IT support tickets in a Help Desk ticketing system.
Experience working in Windows environments and supporting Windows operating systems.
Experience with Microsoft Office products including M365, Word, Excel.
Basic networking knowledge and experience troubleshooting connectivity issues
Basic knowledge and troubleshooting skills including knowledge of TCP/IP, DHCP, DNS.
Experience supporting mobile devices including iPhones/iPads and Windows tablets.
Prefer experience with Microsoft Teams, Exchange/Outlook, Edge, and cloud applications.
Requires high school diploma or higher education (2+ years of higher education preferred).
Requires excellent communication skills and a customer-oriented approach to support.
Requires experience working in a team environment.