Company Overview

IBEW & United Workers Federal Credit Union is a Portland-based financial institution established in 1954, dedicated to serving the members of many different union trades. We pride ourselves on providing exceptional banking services tailored to the unique needs of our members.

Position Summary

Responsible for the secure and effective operation of desktop support and systems administration. This individual manages and leads the helpdesk, systems administration and communications infrastructure teams. Key systems & services oversight include our LAN, Citrix, JIRA, Helpdesk, desktop and telecommunications experience. This individual also shares a key leadership role in employee technology experience, business continuity/disaster recovery, information security, VMware, WAN and IT projects.

Essential Duties and Responsibilities

• Manages the performance, maintenance, reporting and documentation of IBEW & United Workers’ entire IT infrastructure. Responsible for ensuring systems are efficient, secure and supportive of organizational goals and that uptime meets established standards.

• Manages the helpdesk, systems administration and communications infrastructure. Provides regular operational guidance, coaching and performance feedback.

• Ensures support staff delivers excellent customer service including monitoring, tracking, and reporting. Provides technical support and handles business critical escalations.

• Ensures appropriate system backups and recovery, log files, security and system configuration.

• Responsible for hardware/software upgrades, including our core and financial systems, telecommunications, data center infrastructure and other technology systems.

• Communicates with the organization regularly, both individually and collectively, on current system status, disruptions, outages, resolution timelines, maintenance windows, etc.

• Recommends and assists with purchasing computer hardware and software, ensuring uniformity and compatibility with existing systems while maintaining high security standards.

• Evaluates and recommends new technology tools which may enhance productivity or create efficiencies.

• Recommends and implements programs and procedures in conjunction with Federal, State and local recommendations.

• Responsible for thorough testing of all system enhancements, updates and program changes to ensure their accuracy. Ensures user acceptance testing is complete.

• Administers and support the LAN and some WAN networks including, but not limited to, structure, design, user access, security, software, hardware and maintenance.

• Assist/Leads implementations, reporting, monitoring and documentation of hardware and software inventories, system standards, network diagrams and security systems.

• Assists in implementing security, compliance and other safeguards or measures. Assist in evolving, testing and supporting the business continuity / disaster recovery plan.

• Serves as liaison with our employees, management, and vendors to define computing and telecommunications requirements; recommend appropriate technology infrastructure investments. Manages technology vendors.

• Other duties as assigned.

Minimum Qualifications (Knowledge, Skills, and Abilities)

• Minimum two-year degree in Information Systems or a business-related field, or at least five years of applicable experience including managing on premise environments.

• Strong problem solving and technical capabilities include the ability to define problems, collect data, establish facts and draw valid conclusions.

• Strong leadership and results driven skills required.

• Effective oral and written communication skills including a demonstrated ability to communicate complex technical information simply and effectively to management, vendors, and staff.

• Ability to work independently and as a team member, incorporating sound judgment in decisions and problem solving.

• Excellent understanding of end-user needs and ability to translate them into action.

• Ability to interpret a variety of technical instructions and troubleshoot problems.

• Excellent organization, time management and follow up skills.

• Passion for process improvement and a commitment to end-user satisfaction.

• IT industry network infrastructure and security certifications are highly preferred.

• Financial institution or other highly regulated industry experience preferred.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be provided to enable individuals with disabilities to perform the functions.

While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers; handle or feel objects, tools, or controls. The employee is occasionally required to stand, walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

Job Type: Full-time

Pay: $85,000.00 - $90,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift

Work Location: In person