IT Operations & Security Manager

Overview
The IT Operations and Security Manager will be responsible for overseeing the IT Operations and Security and Service Desk Teams, collaborating with the Development Team, and interfacing with SaaS providers to ensure the security and efficiency of our IT operations. This role requires a proactive leader with strong technical, managerial, customer service, and communication skills.

SIM Mission Statement

By prayer, we recruit, prepare, and journey with Christians sent by churches as we go and make disciples of Jesus Christ where needed most.

Ministry Requirements

• Evidence of a personal faith and value system that reflects, embraces, and witnesses to the Christ-centered mission of SIM
• Demonstrated agreement with SIM’s Statement of Faith and core values by signing the SIM Commitment.
• Understanding of and appreciation for SIM’s heartbeat, and a passion for communicating it with excellence.

Responsibilities

• Operations Management: Manage and mentor the IT Operations and Security Team to manage and monitor the performance and efficiency of the network and server infrastructure including patching and firmware updates.
• Security Management: Develop, implement, and maintain security policies, procedures, and protocols to protect company data and systems from threats. Lead the response to security incidents, including investigation, mitigation, and reporting. Maintain oversight of security training for staff and volunteers.
• Oversee IT ServiceDesk Team: Manage and mentor the IT support team to ensure timely and effective resolution of technical issues and support requests.
• Collaborate with Development Team: Work closely with the development team to integrate security best practices into the software development lifecycle and ensure seamless performance of infrastructure for applications.
• Interface with SaaS Providers: Manage relationships with SaaS providers, ensuring service level agreements (SLAs) are met and security standards are upheld.
• Budget Management: Manage the IT operations budget, ensuring cost-effective solutions and resource allocation.
• Continuous Improvement: Identify opportunities for process improvements and implement best practices to enhance IT operations, security and support.

Work Experience Requirements:

· Minimum of 4 years of experience in IT operations and security management.

• Technical Skills: Proficiency in network security, cloud security, and IT infrastructure management, both virtual and physical. Azure Cloud, Microsoft365, Windows, Linux, PowerShell scripting, NGFW skills highly preferred.
• Strong leadership and team management skills.
• Excellent verbal and written communication skills.
• Strong Customer Service skills.
• Strong analytical and problem-solving abilities.
• Proven experience in IT project management with a focus on security operations.
• Strong understanding of IT governance frameworks and best practices.
• Proficiency in Windows operating systems and network support principles.
• Experience with cloud services such as Azure is preferred.
• Familiarity with database management using SQL.
• Knowledge of web server management through IIS is advantageous.
• Understanding of network protocols including DHCP and WAN configurations.
• Excellent problem-solving skills with the ability to work under pressure during incidents.
• Strong communication skills for effective collaboration across teams.

Education Requirements:

• Bachelor’s degree in Computer Science, Information Technology, or a related field or equivalent experience.
• Relevant certifications such as CISSP, CISM, or ITIL are preferred.

Job Type: Full-time

Pay: $90,000.00 - $94,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift

Education:

• Bachelor's (Preferred)

Experience:

• IT: 4 years (Required)

Ability to Commute:

• Charlotte, NC 28273 (Required)

Work Location: In person