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IT Specialist (MSP / IT Support / IT Consultant)

Davin Technology Group
Davin Technology Group in Plymouth, MA 02360
Hybrid remote
$50,000 - $70,000 a year - Full-time

Location

Davin Technology Group in Plymouth, MA 02360

Benefits
Pulled from the full job description

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Disability insurance
  • Health insurance
  • Life insurance
  • Paid time off

Full job description

About Davin Tech Group

Founded in 2014, Davin Tech Group has become an IT powerhouse with clients spanning coast-to-coast. We’re incredibly proud of the world-class team we’ve built, and the IT management and cybersecurity services that we’ve developed to protect our clients and move their businesses forward. At Davin Tech Group, we’re hyper focused on providing an amazing employee experience where you can be yourself, feel trusted and valued, and do your very best work.

About the Role

We're searching for an experienced IT Specialist to join our mighty IT Operations team. This individual is a master of written and verbal communication and can easily simplify technical jargon and complexities while providing exceptional remote and in-person support. In addition to ensuring the success of our client's day-to-day technology operations, you'll have a significant influence on the growth of the IT Operations team and will work closely with management to continuously improve our internal technology stack, support processes, project management workflows, security protocols, and documentation.

Our idea of a perfect candidate is someone who is an excellent communicator, has a desire to help people, and a strong sense of empathy for their needs. A master problem solver with a black belt in Google-Fu, and a firm understanding of Windows, macOS, Linux, iOS, and Android operating systems, cloud-based solutions, on-premise network and server infrastructure, and knowledge of best practice IT operations.

Responsibilities:

  • Provide exceptional remote and in-person support at client locations (from Boston to Cape Cod, and sometimes you may need to hop on a plane)
  • Respond, track, update, and resolve support requests in a timely manner
  • Provide support for network and server infrastructure, laptops, desktops, mobile devices, printers, phones, network-connected devices, and peripherals
  • Develop, maintain, and continuously improve client and internal documentation
  • Procurement, configuration, and tracking of IT assets (infrastructure, workstations, phones, peripherals, supplies, etc.)

Qualifications:

  • 1-3 years of hands-on experience supporting and administrating on-premise and cloud-based system such as Active Directory, Azure AD, Google Workspace, Microsoft 365, SharePoint, Box, Dropbox, Teams, Slack, GoToMeeting, Zoom, RingCentral, Dialpad, Meraki, Ubiquiti, SonicWall, FortiGate, WatchGuard, AWS, Azure, Google Cloud, etc.
  • Desire to help people, and a strong sense of empathy for their needs
  • Genuinely a nice human
  • Willingness to learn new things, and an aptitude for technology
  • Excellent written and spoken English – Short form (emails/chats/texts) and long form (documentation)
  • Professional hands-on experience supporting and troubleshooting incidents (end users/systems) remotely and in-person
  • Reliable vehicle and the ability to travel to client locations around Boston and Cape Cod.

Bonus points:

  • Professional hands-on experience utilizing MSP and multi-tenant systems
  • Working knowledge of HIPAA
  • Current with the latest and upcoming technology (hardware/software) and IT standards
  • You have a hobby that you’re super passionate about

Why work with us?

  • Clients solving challenging problems with meaningful purpose
  • Top-of-their-game peers who have fun with what they do and take teamwork seriously
  • Rapid company growth (75% year over year) with opportunities to see the impact of your efforts on the company
  • A manager who will partner with you to help you grow and identify opportunities for career development
  • Great culture driven by community-minded, empathetic teammates
  • Benefits and perks built to meaningfully support you and your family while we grow together

Compensation and Benefits:

  • Salary commensurate with experience ($50K - $70K)
  • Health, dental, and vision insurance (Premiums 100% covered for employees, 50% for dependents)
  • Short-term disability, long-term disability, and life insurance (Premiums 100% covered for employees )
  • Company-matched 401(k) retirement plan
  • Wellness and medical expense stipend ($150 per month)
  • Unlimited vacation policy

How to Apply:

If this sounds like your ideal role in a rapidly growing company, we’d love to hear from you! Email us at careers [@] davintechgroup.com and tell us a little about yourself, why you believe you’d be a great fit, and why you're excited to work at Davin Tech Group. Be sure to include any relevant links about yourself, projects, resume, etc. We look forward to hearing from you!

Job Type: Full-time

Pay: $50,000.00 - $70,000.00 per year

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Professional development assistance
  • Referral program
  • Vision insurance

Schedule:

  • Monday to Friday

Work Location: Hybrid remote in Plymouth, MA 02360