Agile Ticketing Solutions is looking for a customer support specialist (CSS) to support our client’s day-to-day needs related to the use of Agile Ticketing Solutions systems and products. The CSS is responsible for providing quality customer support while maintaining agreed upon service levels. An ideal candidate for this position enjoys working in small cluster team environment and can quickly adapt to changes.

Skills & Requirements:

• Ability to learn and support computer ticketing software
• Advise/educate clients within procedural guidelines to ensure a complete solution to their technical or service questions
• Communicate product updates, new features, and functionality to client base
• Service oriented, with strong organizational and communication skills.
• Basic computer hardware diagnostics and troubleshooting skills
• Use troubleshooting techniques and tools to identify the root cause of issues and ability to provide resolution to issue
• Strong Microsoft Word and Excel skills
• Able to successfully handle multiple priorities.
• Certain degree of creativity, latitude, and problem solving is required
• Education & Experience
• High School Diploma or Equivalent

• 1 to 2 Years Technical Customer Service / Software Support Roll
• Zendesk Support Ticket

About Agile Ticketing Solutions This is a full-time position and includes a comprehensive benefit package, competitive salary, and a collaborative/supportive environment.Agile Ticketing Solutions is an Equal Opportunity Employer.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Expected hours: No less than 40 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Ability to Relocate:

• Hermitage, TN 37076: Relocate before starting work (Required)

Work Location: Hybrid remote in Hermitage, TN 37076