IT Systems Administrator

Are you interested in technology and want to learn more about using it to help businesses? Would you prefer to work in a small business setting where you have the opportunity to participate in vendor training, coaching with experienced staff, or learning tracks for certifications? How about a career that is never boring and is filled with purposeful work solving clients technology challenges? Join our team of dedicated IT Professionals today!

CoreTech (www.coretech.us) is a locally owned, team-oriented IT services firm. Our clients are the center of our universe, and meeting their needs is at the heart of everything we do. We act as an extension of their team, providing top-tier IT service, cyber security, cloud computing, and voice solutions to metro businesses. Our mission is to improve business performance for our clients, using the right technology.

A few details about our company:

o We’ve been in business for over 20 years.

o We live and breathe our CoreValues, and we put enthusiastic emphasis on serving our clients.

o We understand that you have a life outside of work, and are proud of the work-life integration we offer our employees.

o We have a dog-friendly workplace.

IT System Administrator Responsibilities of your Role:

Communicating with End Users

o Field incoming help requests from our end users via telephone, email, and other online requests.

o Avoid using technical information or jargon: speak in easy-to-understand terms to ensure client needs are being met

o Listen closely and ask relevant questions to determine IT issues and solutions

o Build rapport with clients to build relationships

Communicating with other Team Members

o Communicate and coordinate to fulfill client needs

o Record, track, and document all procedures as necessary and save them to appropriate locations

Diagnosing and Troubleshooting IT Problems

o Apply diagnostic utilities as needed

o Solve IT challenges within a Windows environment

o Access software updates, drivers, knowledge bases, and FAQs to aid your troubleshooting

o Test fixes to ensure problems get solved

o Develop help sheets and FAQs for end users.

Onsite Installations

o Setup and deploy PCs at client offices

o Follow established procedures for deployment

o Incorporate specific client business applications as needed

Skills & Characteristics

- Communicate clearly in both verbal and written capacities

- Able to communicate without using tech jargon

- Work individually as well as in a team environment

- Organize thoughts and ideas and share them with others

- Think critically to solve problems

- Think outside of the box when tasks don’t go as planned

- Work diligently to meet deadlines and time crunches

- Possess a strong attention to detail

- Maintain enthusiasm for helping others

Requirements

- A college diploma or university degree and/or 1-2 years of IT System Administrator experience experience

- Certifications not required but desirable

Do you think you’d be a great fit with the CoreTech team? Send us your resume and cover letter today. We look forward to hearing from you!

CoreTech does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.

Job Type: Full-time

Pay: $43,000.00 - $57,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Compensation package:

• Bonus opportunities

Experience level:

• 2 years

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Omaha, NE 68127: Reliably commute or planning to relocate before starting work (Required)

Education:

• Associate (Preferred)

Experience:

• MS Windows: 2 years (Required)
• IT System Administrator: 2 years (Required)

Work Location: In person