Key Holder

Position Summary

Key Holder is responsible for supporting store management to drive the overall performance of the store. This includes achieving sales targets and KPI’s, creating a unique and engaging customer experience, and maintaining store operations and merchandising standards.

Essential Functions

Customer Experience

• Acts as a brand ambassador, creating a store atmosphere that promotes the company culture and brand loyalty.
• Assists in training to ensure associates have an in-depth understanding of product knowledge, pricing, and promotions.
• Strives to consistently exceed customer service expectations, always putting the customer first, and quickly resolves all customer concerns in partnership with the store manager.

Leadership/Development

• Motivate team to achieve performance goals and uphold brand standards.
• Creates a positive work environment, demonstrating passion and commitment to the brand, team, and our customers.
• Communicates effectively and is solution driven to drive results and accountability.

Operations

• Ensures adherence to all company policies and procedures to maintain a safe work environment.
• Assists with inventory management to ensure inventory accuracy, timely and accurate receipt of product, and reduce shrink/loss.

Education & Experience Requirements

• Minimum of 1 year retail management experience
• 1-2 years retail sales experience
• Experience in beauty/hair is a plus
• High School diploma/equivalent is required
• Available to work weekends and holidays

Knowledge & Skill Requirements

• Strong organizational and communication skills
• Ability to work in collaborative environment and build cross functional relationships
• Be decisive and solution oriented
• Demonstrates flexibility and agility in fast paced environment
• Strong business acumen and knowledge of KPIs

Job Types: Full-time, Part-time

Pay: $17.00 - $21.00 per hour

Expected hours: 10 – 40 per week

Benefits:

• 401(k) matching
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• What are your preferred pronouns?
• Will you now, or in the future, require sponsorship for employment (e.g H-1b visa)?

Ability to Commute:

• Santa Ana, CA 92704 (Required)

Work Location: In person