Logistics Coordinator/Customer Service Representative

At Sweegen, we view health & wellness not just as the powerful outcome of our products, but at the core to every aspect of our business. We specialize in providing solutions that are revolutionizing the food, beverage, pharma and supplement industries. This is made possible by our Creative Team who have patented our nature-derived production processes that are also highly sustainable. Our portfolio, which include taste modulation, taste solutions and our Signature stevia catalog, have been confirmed safe for use by the FDA (GRAS) and certified as non-GMO. We are a rapidly growing entrepreneurial company, and we are excited to add more talent to our team. We are visionaries that share an insatiable curiosity and optimism about the future.

If you are passionate about delivering outstanding customer service and enjoy working in a collaborative environment, we invite you to apply for the Bilingual Logistics Coordinator position at Sweegen. This role offers a unique opportunity to be a key player in ensuring customer satisfaction and streamlining our service processes.

JOB RESPONSIBILITIES

• Partners with the sales team to meet and exceed customer's service expectations.
• Maintains knowledge of products.
• Provides timely and accurate information to incoming customer order status and product knowledge requests.
• Provides timely feedback to the company regarding service failures or customer concerns.
• Serves as liaison with manufacturing, engineering, regulatory/quality and shipping personnel.
• Informs customers of unit prices, shipping date, anticipated delays and any additional information needed by the customer.
• Records or files copy of orders received.
• Follows up on orders to ensure delivery by specified dates.
• Computes price, discount, sales representative's commission and shipping charges as required.
• Checks shipping orders to ensure they are accurate with regard to quantity shipped. This is done by comparing shipping documents with computer-generated reports.
• Coordinates and follows full cycle process of incoming orders to pick up/delivery completion
• Receives and checks customer complaints.
• Confers with production, shipping, warehouse or common carrier personnel to expedite or trace missing or delayed shipments.
• Compiles statistics and prepares various reports for management.
• Maintains customer name and address database.
• Transmits new pricing, with the correct multiplier, to all customers.
• Generates correspondence to secure additional customer information to resolve customer disputes.
• Serves as a backup for completion of all invoicing and shipping documentation.
• Serves as a backup for the receipt and processing of customer purchase orders.

In addition to performing duties and responsibilities associated with this position, the Company may assign you other duties and responsibilities

Qualifications:

• Proven experience in customer service and logistics.
• Excellent problem-solving abilities and attention to detail.
• Proficiency in Excel, Word, and Outlook.
• Strong organizational, multitasking, and interpersonal skills.

Benefits:

Medical, Dental, Vision, 401K matching

Job Type: Full-time

Pay: $24.00 - $34.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Ability to Commute:

• Foothill Ranch, CA 92610 (Preferred)

Ability to Relocate:

• Foothill Ranch, CA 92610: Relocate before starting work (Required)

Work Location: In person