Maintenance Technician

Now Hiring

Maintenance Technician

Reports to: Maintenance Technician Lead

Position Status: PT or FT, Non-exempt

Salary: based on related skills & experience.

Office in Charlottesville, VA.

ABOUT PIEDMONT HOUSING ALLIANCE

Piedmont Housing Alliance’s mission is to create affordable housing opportunities and foster community through education, lending, and development. We are the backbone affordable housing organization in the region and operate through a collaborative approach as evidenced through a broad range of partnerships from new housing development to recently jointly opening Charlottesville’s first Financial Opportunity Center. Our work reflects our core values of Equity, Opportunity, Home, Community, and Respect. Over the last five years, Piedmont Housing has increasingly deepened its focus on racial equity as a primary lens for the organization’s work – internally, programmatically, and through advocacy - and we strive to become an anti-racist organization.

We define anti-racism as a practice – a continual, active effort to identify, evaluate, and dismantle the beliefs and structures that perpetuate racism.

POSITION SUMMARY

The Maintenance Technician is responsible for overseeing/managing the three main components of day-to-day apartment maintenance – repair, make ready, and preventative maintenance – with a commitment to performing all duties in a manner consistent with quality, efficiency, and cost control.

Piedmont Housing Alliance is an Equal Opportunity Employer. We are committed to building a team that uplifts and values inclusive policies and equitable practices. Candidates of all races, ethnicities, nationalities, religions, genders, sexual orientations, ages, and abilities are encouraged to apply.

ESSENTIAL FUNCTIONS

Maintenance, Repair, Make Ready & Preventative

• Responsible for the completion of all maintenance service requests as assigned and ensure the Property Manager is notified.
• Completes make-ready process of vacant apartments as directed by the Property Manager/ Maintenance Technician Lead.
• Completes the "Preventative Maintenance Program" checklist on a monthly basis.
• Supports 24-hour emergency maintenance service as scheduled and carries cell phone as required for on-call maintenance.
• Monitors and maintains all building systems as assigned.
• Responsible for alerting the Property Manager and Maintenance Technician Lead of any unusual occurrence and/or damage that has taken place or that may occur.
• Performs other duties as assigned, including special projects and other similar responsibilities.

Inventory Management

• Maintains inventory controls for cost effective operations.

Public Relations

• Maintains a professional and courteous manner with all residents, vendors, contractors, and fellow employees.
• Creates and maintains effective and professional relationships with supporting vendors, properly identifying when work must be outsourced.
• Assists in monitoring the progress and quality of all work being performed by outside contractors.
• Coordinates special projects as directed by the Property Manager/Maintenance Technician Lead.

Compliance

• Required to accurately account for their time spent working, daily, in a manner that is consistent with our online cost allocation system.
• Completes and submits payroll time sheets and mileage reimbursement in an accurate and timely manner.
• Assures safety standards are used which comply with all company, local, City, State and Federal guidelines and files an incident report as needed.
• Ensures compliance of all work-related activities in a fair, ethical, and consistent manner.
• Attends staff meetings and training as required; performs other duties as assigned.

Resident Experience

• Treats residents with respect, dignity, care and compassion at all times.
• Does not discriminate against any person because of race, color, religion, national origin, sex, familial status, disability, or any other specific classes protected by applicable laws.
• Responsible for ensuring a satisfactory experience with residents within their residence, including but not limited to, the cleanliness of areas of work upon completion of service requests.
• Assists with common area housekeeping.
• Completes grounds work as directed by the Property Manager/Maintenance Technician Lead, which may include but is not limited to picking up trash, sweeping curb and dumpster areas and maintaining landscaping beds and other areas.
• Participates in residents' special events and/or projects as directed by the Property Manager/Regional Maintenance Manager.

KNOWLEDGE, SKILLS & ABILITIES

• Basic residential maintenance skills including but not limited to plumbing, electrical, HVAC, appliance repair, caulking and sealing.
• Ability to plan and execute a preventative maintenance program per assigned property.
• Excellent vendor relations skills, with the ability to monitor outsourced projects to completion.
• Exceptional interpersonal skills and human relation skills that positively benefit interactions with co-workers, internal and external clientele.
• A demonstrated ability to deal effectively and professionally with coworkers, volunteers, peers, and supervisors.
• Ability to exercise good judgment and self-control.
• Good comprehension skills, with the ability to listen to and understand information and ideas presented through verbal communication.
• Effective oral and written communication skills with individuals at all levels.
• Ability to communicate in a calm and professional manner when under pressure.
• Must be detailed oriented, able plan, prioritize, and organize, multi-task and meet deadlines in a fast-paced environment.
• Ability to exercise good judgment and self-control.
• Good decision-making skills, with the ability to analyze information, evaluate results, and implement the best solution to solve problems or challenges.
• Ability to make decisions quickly and in the best interests of residents, staff, and properties.
• Enthusiasm, good attitude, trustworthiness, personal integrity, and honesty.
• Ability to work autonomously and understand when a superior needs to be involved in decisions.
• Self-motivated, with an ability and dedication to learn new skills quickly, keep up to date technically, and apply new knowledge to your job.
• Demonstrated ability to operate safely in the workplace, with experience in holding peers accountable to safety standards.

QUALIFICATIONS

While this position leads several key areas of our work, it is not our expectation that candidates have a mastery across all areas; instead, we encourage candidates to apply who have self-awareness and humility around areas they will need to grow in and the motivation and aptitude to lead the learning required to hit the ground running.

• High school graduate or educational equivalent.
• Minimum of 1 year of related experience that includes working with residents.
• Strong computer skills, with working knowledge of the primary Microsoft Office programs.
• Ability to work weekends and overtime as needed.
• Must own or consistently have a vehicle available for use, with the flexibility to travel locally.
• Ability to successfully pass a background check and other pre-employment screenings.

PHYSICAL REQUIREMENTS

• Requires exerting 50 to 100 pounds of force occasionally, and/or 25 to 50 pounds of force frequently, and/or 10 to 20 pounds of force constantly.
• Ability to help move appliances when necessary.
• Ability to stand for extended periods of time.
• Ability to move about properties and throughout residential units; able to climb to high places, move about crawl spaces, and navigate narrow pass ways.
• Ability to negotiate stairs and climb ladders on a regular basis.
• Must be in good physical condition and have physical capacity to work extra hours when necessary.
• Able to stand, sit, bend, kneel, stretch and squat for long periods of time.
• Able to use hands, arms and fingers to manipulate tools and equipment, including power tools.

PERFORMANCE STANDARDS

• Resident satisfaction rating of 90% or higher.
• Operated within established and agreed on budget.

BENEFITS OVERVIEW

Piedmont Housing offers a highly competitive salary and benefits package which includes:

• Generous Paid Time Off
• Retirement Plan (401k matching)
• Health and Dental insurance
• Dependent Care FSA
• Training/Coaching

Job Type: Full-time

Pay: From $23.00 per hour

Experience:

• Maintenance: 1 year (Preferred)

Work Location: In person