Manager of Client Success

About RxSaveCard

RxSaveCard was founded in 2024 with a mission to reduce pharmacy costs for employers and their employees. Our innovative model is unique in the market, and we received a $1.7M seed investment from Distributed Ventures to fuel our growth. Our goal is to make things simple in a complicated industry.

Position Overview

As our first Manager of Client Success, you will be the primary day-to-day contact for our employer clients and their broker and consultant partners.

Key Responsibilities

• Support our employer clients to ensure the 100% client retention and growth of RxSaveCard services.
• Consult with clients on best practices to optimize RxSaveCard’s service.
• Timely responses (at a minimum, same day) to resolve day-to-day issues and answer questions for clients, brokers and consultants.
• Lead client implementations.
• Provide regular client reporting highlighting RxSaveCard value and savings.
• Conduct monthly / quarterly business reviews for employer clients and their broker and consultant partners.
• Work with marketing, product, and development teams to improve employer and member experience.

Qualifications

• 3+ years of customer-facing account management experience, including a track record of responsibility for expanding accounts (measured in revenue, utilization, retention, etc)
• Excellent project management and organizational skills to coordinate the employer launch process
• Strong communication and presentation skills to build trust and respect with employer clients
• Technical proficiency to be self-sufficient: pc/mac, browser, MS-Office, etc.
• Analytical skills to understand data and develop reporting using Excel and other tools
• Lots of hats: The ability to work across departments and bring a variety of additional skills in areas such as marketing, design, data analysis, and sales
• Strong desire to grow with the company and accept advancement opportunities, especially the ability to mentor and lead teams

Nice to Have

• Prior startup or growth-stage experience is a strong plus
• Prior experience within pharmacy benefit consulting, HR employee benefits, or the PBM industry

Position Requirements

• Experience in a client-facing role within the pharmacy benefit consulting, employee benefits, or PBM industry (with client references).
• Excellent communication and presentation skills.
• Technical proficiency to be self-sufficient: pc/mac, browser, MS-Office, etc.
• Ability to work from home or from downtown Chicago.
• Ability to travel up to 15%, including some overnight stays and air travel.

The Right Culture Fit for This Role

• Mission-minded to help people and bring solutions to a very challenging and broken industry
• Scrappy and resilient to thrive in an early-stage company and rise to the challenge of doing new and scary things
• Intelligence, curiosity, and drive to anticipate problems and turn them into business opportunities
• Hardworking and responsible to be a trusted member of our growing team
• Mindful and balanced to avoid burnout
• Kindness and camaraderie to add to the culture at RxSaveCard

Why RxSaveCard?

• Opportunity to join an innovative, well-funded company at a critical growth stage
• Competitive salary and benefits package including insurance and 401k with match
• Remote or hybrid Chicago work flexibility
• Collaborative and dynamic team environment
• The opportunity to make a meaningful impact on healthcare costs for millions of employees

How to Apply

If you’re excited about making prescription drugs more affordable and want to be an early employee at a start-up company, we’d love to hear from you!

Job Type: Full-time

Pay: $75,000.00 - $115,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• Weekends as needed

Supplemental Pay:

• Bonus opportunities

Application Question(s):

• Please briefly describe your account management experience.
• Please briefly describe any experience you have in the Pharmacy Benefits space (not a requirement).
• Please briefly describe any experience you have in the software, saas, b2b, or b2c space.

Work Location: Hybrid remote in Chicago, IL 60606