Manager of Hospitality

Valiant Living is a leading recovery and treatment center, specializing in offering comprehensive and personalized care for a variety of illnesses. Our cornerstone is the men’s residential program, designed to usher in the healing process that fosters a healthy reconnection with oneself and others.

As we continue to grow and expand our impact, we are looking for passionate and dedicated individuals to join our team. If you are someone who believes in making a difference, values connection, and seeks to support individuals in their recovery process, Valiant Living offers a fulfilling career path. We are committed to fostering an inclusive and supportive environment for both our clients and our team members. Join us in making a positive impact on the well-being of individuals and communities.

Position Summary

The Manager of Hospitality at Valiant Living plays a critical role in ensuring that our addiction and mental health recovery facility is not only a place of healing but also one that embodies safety, cleanliness, and compassion. The Manager is responsible for overseeing the day-to-day operations of housing, hospitality, and logistics, ensuring that the physical environment supports the well-being and recovery of our clients. This includes managing budgets, maintaining properties, coordinating with various departments, and leading a dedicated team.

Key Duties and Responsibilities

Operational/Housing:

• Financial Management: Regulate and optimize expenses, oversee the tracking of receipts, and manage budgets for groceries, vehicle expenses, and other operational costs, including those of the Assistant Director of Housing.
• Documentation: Complete and optimize documentation for housing, including checklists, safety procedures, shift notes, and incident reports.
• Vendor & Property Management: Manage relationships with property management companies, homeowners, and contractors, ensuring properties are maintained to high standards.
• Property Oversight: Oversee all Valiant Housing properties, participate in property searches for upgrades and consolidation, and coordinate property setup and maintenance.
• Staff & Schedule Management: Plan and implement schedules, approve staff hours for payroll, and manage supply orders to ensure efficiency and cost-effectiveness.

Clinical:

• Client Care & Safety: Oversee all aspects of PHP and IOP logistics and operations, including client care, safety protocols, and medication compliance.
• Crisis Management: Work closely with the Clinical Director & Therapists and/or on-call clinical staff to manage crisis and relapse situations, write incident reports, and collaborate with leadership on policy revisions.
• Coordination with Clinical Team: Work closely with the Clinical Team to execute effective treatment plan goals regarding housing, and coordinate new client intakes with Admissions.

Case Management:

• Transportation & Meeting Coordination: Manage client transportation needs and 12-step meeting schedules.
• Compliance & Documentation: Ensure proper and compliant drug testing of clients and maintain accurate, up-to-date documentation.

Wellness/Experiential:

• Event Logistics: Flexibly assist with overnights, weekends, and special activities as needed. Coordinate with the Director of Wellness and Hospitality to plan, organize, and oversee all logistics related to special events, workshops, and retreats.
• Support Wellness Programs: Assist the Director of Wellness & Hospitality on nutrition-related programs and other wellness initiatives.
• Lead Wellness, Movement, and/or Mindfulness Groups: Assist the Director of Wellness & Hospitality by leading occasional groups on mindfulness or wellness topics.

Hospitality:

• Client Experience: Ensure quality client care at all houses, maintain property safety, cleanliness, and adherence to policies. Coordinate with the Director of Wellness & Hospitality and other department heads to strategically implement plans for a positive client experience.
• Relationship Management: Maintain excellent relationships with outside entities, including families, referral agencies, and community resources.
• SOP Updates: Coordinate with the Director of Wellness & Hospitality, Director of Operations, and Director of Clinical to update standard operating procedures within housing.

Leadership:

• Team Management: Manage a staff of up to 8 people, including Recovery Techs, House Leaders, and contractors. Oversee staff training, development, performance, and scheduling.
• Performance Management: Conduct employee performance reviews, handle disciplinary actions, and support the recruitment and training of new staff.
• Cultural Competence: Foster a non-judgmental, compassionate attitude within the team, promoting Valiant Values such as accountability and trust.
• Reporting & Communication: Provide ongoing reporting of key performance indicators and manage enterprise risks as assigned. Regularly communicate performance updates to the Director of Operations and other relevant directors.

Required Competencies

• Crisis Management
• Organizational Skills
• Leadership & Team Development
• Financial Acumen
• Cultural Competence
• Documentation & Compliance

Qualifications

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 5 years of experience in hospitality management, with at least 2 years in a supervisory role, preferably in a healthcare setting.
• Valid driver’s license with a clean driving record.
• Familiarity with healthcare regulations, patient rights, and the recovery process.

General Requirements

• No active addiction or use of illicit substances during employment.
• Willingness to cover shifts with the team when short-staffed.
• Demonstrated commitment to the mission and values of Valiant Living.
• Certified in CPR/First Aid/AED or ability to obtain certification within a brief period upon hire.

Benefits:

• Competitive salary negotiated based on experience.
• Professional development opportunities.
• Supportive and collaborative work environment.

Why Join Valiant Living?

At Valiant Living, we are committed to creating a supportive and inclusive environment where all employees feel valued and can contribute to their fullest potential. We offer competitive salaries, comprehensive benefits, and opportunities for professional growth and development.

Join us and be a part of a dynamic team dedicated to making a difference in the lives of those we serve.

Valiant Living is committed to providing equal opportunities to all people regardless of race, color, national origin, age, sex, genetic information, religion, pregnancy, disability, sexual orientation, veteran status or any other status protected by applicable law. We strive to maintain a work environment that is free from unlawful harassment and discrimination.

This position will be open until filled, but will not be open past: October 31, 2024

Job Type: Full-time

Pay: $60,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Work Location: In person